MNC Hiring For Training Manager

4 weeks ago

Gurugram Delhi, India Axis Consultants New Delhi Full time

Job Description

Key Responsibilities:

- Design, implement, and manage training programs for new hires and existing employees
- Conduct training needs analysis and identify skill gaps
- Develop training content, modules, and assessments tailored to process requirements
- Lead a team of trainers and oversee end-to-end training operations
- Ensure training effectiveness through feedback, assessments, and performance tracking
- Collaborate with operations, quality, and HR teams to align training strategies
- Drive continuous improvement initiatives in training methodology and delivery
- Manage transition and process-specific training for new business or client onboarding

Candidate Profile:

- 8 to 13 years of experience in training within the BPO/ITES sector
- Proven experience in handling training for international voice/chat processes
- Strong leadership and team management skills
- Excellent communication, facilitation, and presentation abilities
- Exposure to training tools, LMS platforms, and content design tools
- Ability to work in a fast-paced, deadline-driven environment
- Open to working from office and flexible with shifts if required

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