Front Office Manager
20 hours ago
PURPOSE To manage and oversee Front Office operations, ensuring exceptional guest experiences, smooth day-to-day functioning, and adherence to service standards. The role focuses on leading and developing the team, optimizing operational efficiency, and fostering a culture of professionalism and guest-centric service while aligning with organizational goals and values. KEY ORGANIZATIONAL RELATIONSHIPS Reports to: General Manager Reporting Roles: Assistant Front Office Manager, Front Office Supervisors, Guest Relations Supervisors, Front Desk Associates, Bell Desk & Concierge Team Interacts with: - External - Members, Guests, Vendors, Consultants, Service Providers, Government Authorities - Internal - Department Heads, Supervisors, Staff, Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence - Lead and oversee daily front office operations, ensuring seamless guest check-in, check-out, and service delivery aligned with brand standards. - Implement operational strategies to enhance efficiency, guest satisfaction, and profitability. - Monitor budgets, forecast resource requirements, and control departmental expenses to achieve financial targets. Applied Learning - Foster a culture of continuous learning by implementing on-the-job training and skill enhancement programs for front office staff. - Apply insights from guest feedback, industry trends, and operational data to refine service processes and improve team performance. - Encourage cross-training within the team to build multi-skilled employees capable of handling diverse operational scenarios. People Management - Recruit, train, and mentor front office team members to deliver exceptional service and uphold brand values. - Conduct regular briefings, coaching sessions, and performance reviews to align individual goals with operational objectives. - Build a motivated, collaborative, and service-driven work culture. Business & Financial Acumen - Collaborate with revenue and sales teams to maximize room occupancy, rates, and yield. - Oversee billing accuracy, cash handling, and credit control to safeguard financial integrity. - Analyze revenue reports and variances, implementing corrective measures to meet financial goals. Leadership - Act as the key contact for VIP guests, ensuring personalized attention and high service standards. - Lead by example in professional conduct, problem-solving, and decision-making. - Represent the hotel at networking events, guest functions, and industry gatherings. Compliance & Risk Management - Ensure adherence to SOPs, brand policies, and statutory requirements. - Maintain data accuracy in the Property Management System (PMS) and safeguard guest information. - Oversee safety, security, and emergency procedures, ensuring team readiness. Occupational Health & Safety Responsibilities - Champion the implementation and enforcement of OH&S standards across front office operations. - Monitor safety risks, conduct drills, and update emergency response plans. - Record and investigate incidents, implement preventive measures, and ensure continuous improvement in safety practices. JOB REQUIREMENTS / HIRING PROFILE QUALIFICATIONS Hotel Management Graduate preferred; other graduates with strong hospitality experience may be considered. WORK EXPERIENCE 10–12 years of progressive experience in front office operations within the hospitality industry, with at least 3–5 years in a managerial role in a luxury or premium property.
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Front Office Manager
1 day ago
Gurugram, India DLF Hospitality Full timePURPOSETo manage and oversee Front Office operations, ensuring exceptional guest experiences, smooth day-to-day functioning, and adherence to service standards. The role focuses on leading and developing the team, optimizing operational efficiency, and fostering a culture of professionalism and guest-centric service while aligning with organizational goals...
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Front Office Manager
22 hours ago
Gurugram, India DLF Hospitality Full timePURPOSETo manage and oversee Front Office operations, ensuring exceptional guest experiences, smooth day-to-day functioning, and adherence to service standards. The role focuses on leading and developing the team, optimizing operational efficiency, and fostering a culture of professionalism and guest-centric service while aligning with organizational goals...
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Front Office Manager
22 hours ago
Gurugram, India DLF Hospitality Full timePURPOSETo manage and oversee Front Office operations, ensuring exceptional guest experiences, smooth day-to-day functioning, and adherence to service standards. The role focuses on leading and developing the team, optimizing operational efficiency, and fostering a culture of professionalism and guest-centric service while aligning with organizational goals...
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Assistant Manager
1 week ago
Gurugram, India Hyatt Corporation Full timeYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at...
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Assistant Manager-Front Office
1 week ago
Gurugram, India Hyatt Corporation Full timeTo assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.
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Assistant Front Office Manager
4 weeks ago
Gurugram, India The Westin Gurgaon New Delhi Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
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Assistant Front Office Manager
4 weeks ago
Gurugram, India The Westin Gurgaon New Delhi Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
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Assistant Front Office Manager
4 weeks ago
Gurugram, India The Westin Gurgaon New Delhi Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
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Assistant Front Office Manager
4 weeks ago
Gurugram, India The Westin Gurgaon New Delhi Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
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Assistant Front Office Manager
4 weeks ago
Gurugram, India The Westin Gurgaon New Delhi Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
