▷ Apply in 3 Minutes Technical Lead

4 weeks ago

Chennai, India Tata Consultancy Services Full time

Job Description

Role : ServiceNow Technical Lead.

Required Technical Skill Set : ServiceNow, ITSM Modules, ITOM, HRSD, SecOps, GRX, ITBM, CSM, and other ServiceNow modules.

Desired Experience Range : 6 - 8 Years.

Location of Requirement : Chennai, Tamil Nadu, India.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Technical Competency

- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
- Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

- Experience in ServiceNow custom application design and development
- Evaluate the tool stability and performance and provide recommendations
- Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)
- Preferred to have ServiceNow Implementation Specialist certification
- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Responsibility of / Expectations from the Role

- Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
- Work with Architect and customers for the technical requirements, document them, play back and baseline
- Develop a design aligned with the Architecture (if applicable) and technical requirements
- Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
- Perform Sprint activities (if agile) with the customer and the team:
- Develop User stories from the requirements
- Estimate effort, Work with the product sponsor to prioritize the user stores
- Do sprint planning
- Assign sprint activities to the team
- Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
- Track and share the status of sprint / user stories with the Project Manager
- Identify and manage risks and challenges
- Ensure the quality deployment of the product as per the design
- Ensure the security, resilience of the components as per the design
- Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design

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