Product Operations Manager

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Overview We re seeking a proactive and detail-oriented Product Operations Manager to lead cross-functional execution for new product and feature launches In this mid-career role you will drive alignment across Product Engineering IT Finance Marketing Sales Enablement Support and other stakeholder groups to ensure every launch moves smoothly from planning to post-launch adoption You ll bring strong program management expertise operational rigor and a deep understanding of go-to-market workflows to help Freshworks deliver high-impact launches at scale Roles Responsibilities Program Launch Management Manage end-to-end planning and execution of NPI New Product Introduction programs from concept through launch and early adoption Create and maintain detailed project plans timelines risks dependencies and milestones Cross-Functional Alignment Drive alignment across Product Engineering IT Finance Marketing Sales Enablement and Support to ensure launch readiness Facilitate stakeholder meetings launch reviews and go no-go checkpoints for timely decision-making GTM Enablement Support Coordinate development of GTM assets sales enablement content internal training and support documentation Partner with Product Marketing and Enablement teams to deliver launch messaging demos and rollout plans Operational Execution Tracking Monitor execution progress provide clear status updates and escalate risks to leadership Collaborate with Support and Customer Success to prepare internal teams for customer inquiries and smooth adoption Process Improvement Identify inefficiencies and implement process improvements to enhance launch efficiency and cross-team coordination Qualifications 6-8 years of experience in program management product operations or go-to-market roles in a tech or SaaS environment Proven track record managing complex cross-functional programs with multiple stakeholders Strong project management skills experience with tools like Smartsheet Jira or equivalents Excellent communication collaboration and stakeholder management capabilities Familiarity with Agile development go-to-market readiness and product lifecycle management Bachelor s degree in Business Engineering Marketing or related field MBA is a plus Skills Inventory Program Project Management Cross-functional program execution Timeline dependency risk management Agile workflows Tools Systems Smartsheet Jira Program tracking PM tools Cross-Functional Collaboration Stakeholder management GTM alignment Sales Support Enablement coordination Communication Executive communication Meeting facilitation Status reporting escalation Business Product Insight Go-to-market processes Product lifecycle knowledge Launch readiness adoption planning Additional Information At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us