Services Manager

Job Description

Position Title

Services Manager

Function/Group

Global Shared Services (GSS)

Location

Pune

Shift Timing

11 am to 8 pm

Role Reports to

Sr.Manager-Workplace Operations

Remote/Hybrid/in-Office

In office

ABOUT GENERAL MILLS

We make foodthe world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

Real Estate & Facilities Management is a function which creates safe and employee friendly workplace solutions. This ream is focused on keeping employee experience at the center driving world class service offerings to enable employee friendly workplace, food, transport, logistics, security, business continuity, health& wellness, engineering and infrastructure. The function has diverse support groups that work cohesively in creating world class employee experience, ensuring adherence to global workplace standards as well as complying with local regulatory & compliance requirements.

For more details about General Mills please visit this

KEY ACCOUNTABILITIES

- Oversee & manage day-to-day office operations including Soft services, Technical Services , Security and ensure a well-maintained, functional working environment.

- Develop and implement standard operating procedures (SOPs) for all services to ensure consistent delivery.
- Responsible for managing & Coordinating with Internal & External vendors.
- Manage office access, visitor protocols, and space utilization.
- Manage procurement of office supplies, stationery, pantry items, and minor assets.
- Maintain physical and digital records, including documentation, filing, and retrieval systems.
- Liaise with vendors and service providers, handle quotations, negotiations, and contract management at Local Level.
- Coordinate & Laison with Building Management.
- Coordinate internal meetings, events, and office functions.
- Fleet Management & day today adhoc cab booking.
- Ensure compliance with company policies and local administrative regulations.
- Day - to- day invoice checking & Processing.
- Provide general administrative support to various teams as required.

Hard skills:

1. Time Management: Ability to accurately estimate the amount of time needed to complete tasks and manage resources accordingly
2. Organizational Skills: Capacity to plan, prioritize, and manage multiple tasks simultaneously
3. Risk Management: Capacity to identify, assess, and manage potential risks
4. Communication Skills: Proficient verbal and written communication abilities
5. Problem Solving: Capacity to analyze and resolve issues quickly and effectively
6. Team Leadership: Proven track record of leading a successful team
7. Budget Management: Ability to create, monitor, and adjust budgets to meet project needs

Soft skills:

1. Excellent Communication Skills - Ability to clearly and effectively communicate with team members, stakeholders, and customers
2. Organizational Skills - Capacity to manage multiple tasks and prioritize work
3. Interpersonal Skills - Capacity to work effectively with others in a collaborative environment
4. Problem Solving Skills - Ability to identify solutions to complex and challenging issues
5. Leadership Skills - Capacity to guide and direct team members to successfully accomplish goals
6. Time Management Skills - Capability to plan and manage resources to ensure timely completion of projects
7. Decision-Making Skills - Ability to evaluate options and make sound decisions
8. Adaptability - Capability to adjust to changing circumstances and requirements

REQUIRED QUALIFICATIONS

- Bachelor's degree in Business Administration or a related field.
- 7+ years of experience in an administrative or generalist support role.
- Excellent organizational and multitasking abilities.
- Proficient in MS Office (Word, Excel, Outlook) and general office tools.
- Strong communication skills-both verbal and written.
- Flexible, dependable, and capable of working independently.

Preferred Qualifications:

- Experience in facility or office management.
- Experience on handling site individually.