Intern - Product Support

7 days ago

Bengaluru India LeadSquared Full time

Job Description

Designation

Intern Product Support

Location Bengaluru

Duration 6 months + PPO

About

LeadSquared

LeadSquared is one of the fastest-growing SaaS

companies in the CRM and marketing automation space, empowering businesses to

drive high-velocity sales through automation. Trusted by over 1,500

customers and 500,000+ users worldwide, we help organizations

streamline their sales and marketing processes to improve efficiency and

results.Backed by top investors such as Stakeboat Capital and Gaja Capital,

LeadSquared has a strong and growing presence across India, the U.S, Middle

East, ASEAN, ANZ, and South Africa, with a workforce of over 1300

employees.

About The Role

As a Product Support Intern, you will

be the first line of support for our customers, helping them solve

product-related issues, ensuring they are getting the most out of our platform,

and enabling a smooth onboarding process. This role is ideal for someone who

enjoys problem-solving, working with customers, and has a technical mindset.

You will gain hands-on experience in customer

support, SaaS products, CRM platforms, and customer success operations, while

working closely with cross-functional teams including Product, Engineering, and

Sales.

Roles &

Responsibilities

- Take complete ownership of customer-reported issues and ensure

resolution from start to finish.

- Research, troubleshoot, and resolve product or technical issues

related to the LeadSquared platform.

- Respond to customer queries via phone, email, chat, or remote

desktop tools in a timely and professional manner.

- Accurately diagnose customer problems by asking targeted, relevant

questions to identify root causes.

- Ensure all tickets are resolved within the defined Service Level

Agreements (SLAs).

- Assist in onboarding new customers by delivering Admin and User

training (both virtually and on-site if required).

- Work collaboratively with internal teams to escalate and resolve

more complex issues.

- Document known issues, FAQs, and best practices to enhance the

knowledge base.

- Act as a voice of the customer to report recurring problems and

usability challenges to the product team.

- Strive to keep customers delighted, engaged, and informed

throughout the support cycle, contributing to high customer retentionrates.

- Key Requirements
- Currently pursuing or recently completed a bachelor's degree in

computer science, Information Technology, or a related field.

- Strong understanding of web applications, APIs, databases, and

technical support fundamentals.

- Excellent problem-solving skills with a logical and analytical

mindset.

- Clear communication skills (written and verbal) and a strong

command of the English language.

- Customer-centric attitude with the ability to remain patient and

professional under pressure.

- Willingness to learn quickly in a fast-paced, evolving environment.
- Prior experience in tech support, internships, or customer service

is a plus but not mandatory.

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