Technical Lead

Job Description

The Role

Mainframe Operations - Technical Lead at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

As a Computer Operator you will be on the technical frontline performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

MF Tech Support is responsible for various technical support tasks, including mock testing, system health checks, disaster recovery, and managing batch processing errors.

- System and Batch Management: MF Tech Support performs system health checks, executes TSSR requests, and manages batch processing errors from the OPC Abend Queue.
- Coordination and Communication: The team coordinates change records, interfaces with customers for nightly client monitor questions, and ensures completion of the Pervasive Abend Report Spreadsheet.
- Technical Expertise: They possess a full understanding of JCL Abends, allocate various datasets, resolve override and symbolics issues, and manage storage file out of space (FOOS) recovery.

If you have a passion for technology and a desire to continually improve your skills this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Your Future at Kyndryl

As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you and we're invested in paving the way.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Technical and Professional Expertise

- Minimum 8+ years of experience in Mainframe Operations.
- Monitoring and maintaining production LPARS 24/7, handling all console-related alerts, and performing scheduled outages, IPLs, and clock changes.
- Managing JES spool, diagnosing hardware and software problems, and informing the support team.
- Handling service restoration teams and root cause analysis of abends.
- Perform root cause analysis, resolution, and/or escalation for production systems (excluding business applications).
- Perform automated startup and shutdown of the production operating system.
- Execute production subsystem (e.g., IMS, CICS, DB2, IDMS) started tasks restarts, as per support team specifications during special activity changes and upgrading.
- Expertise in Job Control Language (JCL) and job abend codes.
- Resolve batch scheduling conflicts (non-application) (root cause analysis and change management).
- Sound knowledge of Mainframe infrastructure, consoles, HMC, batch, and subsystems.
- Proficiency in MVS commands and JCL.
- Providing immediate fixes and submitting jobs from batch tools.
- Ensuring timely completion of batch cycles as per the schedule.
- Check each system for outstanding messages and/or batch abends regularly.
- Scan batch output to find the actual cause of failure.
- Identify tasks or issues that can be improved and send tickets to the correct team.
- Determine the severity of a problem quickly and make appropriate escalations.
- Communicate effectively and consistently with all levels of the organization and work independently without direct supervision.
- Strong analytical and problem-solving skills with high attention to detail.
- Operating as a single point of contact (SPOC) for service delivery across different technologies and platforms.
- Ensuring positive customer satisfaction and maintaining customer relationships.

Preferred Skills and Experience

- Ensuring compliance and quality at the competency level, including process/procedure documentation, work instructions, incoming ticket reduction, and transaction quality improvement.
- Deploying transformation projects for delivery efficiency.
- Evaluating delivery readiness reviews, RFS approval, job responsibility reviews, and management of the same.
- Suggesting improvements in operations and developing Standard Operating Procedures for the team.
- In-depth knowledge of IBMi (AS/400) systems including system architecture, LPAR (Logical Partitioning) and OS versions.
- Ready to work in 24/7 rotational shifts.
- Troubleshooting and technical experience related to IBM i.
- Perform IPL's and good knowledge in disaster recovery planning and execution.
- Expertise in handing transitions.
- Must be able to run jobs from established run sheets and maintain those run sheets
- Knowledge on basic trouble shooting of Mimix, Power HA, iTera.
- Knowledge of backup and recovery tools.

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