T3 - Analyst

Our storyAt Alight we believe a companys success starts with its people At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight Our Values Champion People - be empathetic and help create a place where everyone belongs Grow with purpose - Be inspired by our higher calling of improving lives Be Alight - act with integrity be real and empower others Its why were so driven to connect passion with purpose Our teams expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions for life With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global organization Alight is the perfect place to put your passion to work Join our team if you Champion People want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight Learn more at careers alight com Role DescriptionAnalyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer Process Set-Up Should work with the Leads and others to resolve participant issues also responsible for workflow management Key Responsibilities - Maintain and consolidates documentation of SOPs Operating Instructions Detail and accuracy in all manual processes and reporting Participation in training sessions presentations and meetings Ensure service accuracy through compliance PG and SLAs Ability to navigate research and utilize processing guidelines Executes Issue Query Workflow Resolution and ensures proper documentation and follow-up takes place Ongoing client delivery of quality service audits First level quality check Actively identify learn share apply and disseminate process knowledge best practices and process improvements Identify research and evaluate process issues thereby suggest enhancements to ensure effective service delivery Occasional extended work hours weekends to meet deadlines Should be cross trained can support Peak Cross client group contributions Eligibility to apply - Bachelors degree in B Com B A BBA No Full time MBA MCA B Tech BE B Ed 5 to 8 years of work experience Excellent verbal and written communication skills Can work evening night shifts as per business requirement Basic computer knowledge MS-Office Excel Good analytical skills attention to detail BenefitsWe offer programs and plans for a healthy mind body wallet and life because its important our benefits care for the whole person Options include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity adoption leave continuing education and training as well as a number of voluntary benefit options By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies Background checks may include some or all the following based on the nature of the position SSN SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and or drug test You will be notified during the hiring process which checks are required by the position Our commitment to Diversity and InclusionAlight is committed to diversity equity and inclusion We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported We know that diverse teams are stronger more innovative and more successful At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive Join us in building a brighter more inclusive future Diversity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local law In addition we take affirmative action to employ and advance in the employment of qualified minorities women disabled persons disabled veterans and other covered veterans Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship Applicants for employment may request a reasonable accommodation modification by contacting his her recruiter Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying Employing Country must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight Note this job description does not restrict management s right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries partners or purchasers of Alight business units We offer you a competitive total rewards package continuing education training and tremendous potential with a growing worldwide organization DISCLAIMER Nothing in this job description restricts management s right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries partners or purchasers of Alight business units