It Support Manager

4 days ago


India Skywings Advisors Full time

POSITION IT Business Application Manager JOB RESPONSIBILITIES Main role of the candidate would be to Support Business Users Production support o Will be responsible for production support of LifeAsia GroupAsia and will be responsible for uptime and availability of the application o First level of contact for all production issues for LifeAsia GroupAsia o Closure of production issues as per SLA o Supporting Business user for month end year end closure o Regular health checks Monitoring of application o Taking corrective actions by Identifying areas for modification in existing applications and subsequently developing these modification o Should co-ordinate with infra team for its Infra related requirement o Handling internal production support team Vendor management o Will be responsible to manage various vendor resources for production support o Should do periodic vendor review for application uptime o Should closely monitor ticket ageing and closure KEY PERFORMANCE INDICATORS QUALITATIVE Communication Skills Stakeholder management QUANTITATIVE Monitoring of Applications Application uptime by 99 Ensuring closure of Issues within SLA PREFERRED CREDENTIALS WORK EXPERIENCE 8-10 Years prior Experience desirable in LifeAsia GroupAsia Should have insurance domain background QUALIFICATIONS B tech BSC IT MCA Effective communication skills Good Interpersonal and collaborative skills with internal and external stake holders COMPETENCIES Problem solving skill set Eagerness to learn Accuracy and attention to details Good communication skill Should have good time-management skill



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