Manager – Data Analytics

1 week ago

Gurugram, India TP Full time

Hiring: Manager – Data Analytics Location: Gurugram | Experience: 5 + years We’re looking for a Manager – Analytics (Technical) to lead strategic programs, drive data-backed decision-making, and elevate performance across our Partner Oversight Program. 🔹 Key Responsibilities Program Leadership & Strategy - Own the vision and end-to-end execution of the Partner Oversight Program across Quality, Reporting, and Technical areas. - Develop and manage a detailed program roadmap, defining milestones, closing knowledge gaps, and enabling business performance goals. - Communicate roadmap status and manage shifting priorities effectively. Analytics & Insight Generation - Design and deliver key performance goals using quantitative and qualitative approaches. - Synthesize data from multiple sources to generate meaningful insights and present clear, actionable recommendations to senior leaders. - Champion customer insights across Verizon, driving collaboration and influencing business-impacting decisions. Technical & Analytical Expertise - Conduct data exploration, hypothesis testing, and statistical analysis. - Design KPIs, build dashboards (Power BI/Tableau), manage SQL databases, and perform advanced analytics using Python. - Support predictive analytics and machine learning initiatives (good to have). Leadership & Collaboration - Lead and mentor an analytics team, ensuring consistent delivery, alignment, and quality standards. - Drive continuous improvement and cross-functional alignment. 🔹 Performance Expectations Daily - Conduct status check-ins to assess operational health, anomalies, and compliance flags. - Review system security and performance risks and escalate critical issues. - Ensure dispute management processes are followed with timely corrective action. Weekly - Inspect quality metrics, KPI trends, and compliance updates. - Hold weekly staff meetings to review performance and key findings. - Identify high-priority risks and wins for stakeholder governance discussions. - Review alignment between technical and business teams. Monthly - Create high-level summaries for senior management (quality metrics, risks, compliance). - Lead formal governance sessions to review SLAs, KPIs, and performance vs. targets. - Prepare monthly communications outlining program accomplishments, KPI shifts, and strategic updates. Quarterly - Review quarterly roadmap and business initiatives. - Create and deliver a comprehensive QBR deck. - Align with transformation teams on strategic direction and cross-functional initiatives. - Conduct formal risk reviews (operational, compliance, security, cost) and identify standardization and best practices. 🔹 Skills & Tools SQL | Python | Power BI/Tableau | Statistical Analysis | KPI Design | Data Storytelling | Predictive Analytics (Plus) | Data Governance | Program Management

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