Managed services
1 week ago
Job Description Job Purpose Role Summary Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes. Role Description Key Responsibilities Customer Engagement & Requirement Gathering - Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements. - Conduct discovery workshops and translate business needs into technical and service solutions. Solution Design & Proposal Support - Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks. - Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams. - Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models. - Pre-Sales Collaboration - Partner with sales teams to position Managed Services offerings to enterprise and government clients. - Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.). - Work closely with OEMs/partners to integrate their capabilities into L&T's service portfolio. - Commercials & Pricing - Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals. - Support negotiation with customers by highlighting value differentiation, compliance, and ROI. - Governance & Handover - Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans. - Provide inputs into service portfolio improvements based on market and customer feedback. Experience & Educational Requirements Qualifications and Experience EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required) BE/B-Tech or equivalent with Computer Science or Electronics & Communication RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required) Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting. Technical Knowledge - Broad understanding of cloud (AWS, Azure, GCP, VMware, OpenStack) and data centre services. - Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/DR, ITSM, observability, and automation tools. - Working knowledge of hybrid/multi-cloud operations, compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI). Pre-Sales Expertise - Strong experience in proposal writing, RFP/RFI response, solution costing, and service scoping. - Ability to articulate business value of managed services to CXO-level stakeholders. Certifications (Preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications. Soft Skills: Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.
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