Oracle Flexcube Technical Support

3 weeks ago

Pune, India RARR Technologies Full time

Job Description Roles and Responsibilities: - Participate in support and implementation of Oracle FLEXCUBE Corporate Core Banking modules. - Manage and support various FLEXCUBE Corporate Modules Fund Transfer, Payments, Bills & Collection, Letter of Credit, Loans, and General Ledger. - Monitor L2/L3 incident escalations, ensuring closure within defined SLAs. - Use defined tools, processes, and change-control steps to maintain compliance with Oracle and client quality standards. - Conduct application monitoring, system analysis, and issue resolution. - Collaborate with offshore teams for customization deliveries, patch sets, and fixes. - Provide L1/L2 production support, addressing both technical and functional issues. - Participate in scheduled weekend activities (e.g., BCM testing, data center maintenance). - Work with client IT and support teams to prepare and deliver regular status and defect reports. - Support automation and continuous service improvement initiatives. - Analyze debug logs and resolve configuration or system-level issues. - Follow structured release and configuration management processes for applying fixes. - Ensure security and performance optimization of the core-banking environment. - Perform End-of-Day (EOD) and Beginning-of-Day (BOD) batch operations. - Manage customer relationships and handle initial escalations effectively. Desired Skills and Experience: - Hands-on experience in Oracle FLEXCUBE Core Banking product (implementation and/or production support). - Strong technical expertise in Oracle Database, SQL, PL/SQL, Java, JavaScript, XML, and Unix shell scripting. - Experience in deployments, backup/restore operations, and source control tools. - Exposure to EMS, FlexML, SWIFT, and debug capture processes. - Strong knowledge of interfaces, batch operations, and troubleshooting. - Proficient in Microsoft Office (Word, Excel, PowerPoint). - Excellent problem-solving, analytical, and client-facing skills. - Ability to perform effective knowledge transfer at the end of assignments.

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