▷ [Only 24h Left] Head of Production Operations

3 days ago


Mumbai India Zeta Cards Full time

Job Description

About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1,700+ employees across the US, EMEA, and Asia, with 70%+ roles in R&D. Backed by SoftBank, Mastercard, and other investors, we raised $330M at a $2B valuation in 2025.
Learn more @, , ,

About the role

- We are seeking a highly experienced and strategic Head of Production Operations to lead and manage our global production operations. This role requires a deep understanding of IT service management (ITSM), ITIL frameworks, and extensive experience in managing large-scale operations, particularly in the banking or similar industries. The ideal candidate will have a proven track record of ensuring service uptime, managing customer relationships, and leading a team of skilled professionals.

Responsibilities

- Oversee the global production operations, ensuring the highest levels of service uptime and reliability.
- Manage day-to-day operations, including deployments, change management, and service upkeeping for various SaaS products.
- Lead and mentor a team of site delivery managers, SaaS reliability operations, and platform SREs.
- Develop and implement ITSM processes and frameworks to ensure efficient and effective operations.
- Liaise with customers to manage site-specific initiatives and ensure customer satisfaction.
- Ensure compliance with security and regulatory requirements, and effectively communicate with auditors.
- Drive continuous improvement and automation within the operations team.
- Collaborate with senior leadership to align operational strategies with business goals.

Skills

- Experience with Kubernetes, Prometheus, and other cloud-native technologies.
- Strong programming skills and understanding of automation tools.
- Ability to make strategic decisions and drive major changes in the operational setup.

Experience & Qualifications

- 15+ years of experience in IT operations management, with a focus on IT service management and ITIL frameworks.
- Proven experience in managing large-scale operations in the banking or similar industries.
- Strong understanding of cloud-native applications and cloud service monitoring.
- Excellent leadership and team management skills.
- Ability to manage customer relationships and ensure high levels of customer satisfaction.
- Strong communication and interpersonal skills.
- Relevant certifications in ITIL and ITSM are highly desirable.

Equal Opportunity

- Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.



  • Indore, India BIBA Fashion Ltd Full time

    Job Description Job Title: Head - Operations (Production) Apparel Manufacturing Unit Location: Jetapur, Near Indore, Madhya Pradesh Experience Required: Minimum 12 years (with at least 35 years in a senior production management role) Industry: Apparel / Garment Manufacturing Role Overview: The Production Head will support the Factory Manager in...

  • Head of Engineering

    2 weeks ago


    India Gabeo.ai Full time

    Founding Head of Engineering – Agentic AI for Healthcare Remote | Full-time Strong equity + competitive market salary Gabeo.ai is a venture-backed startup building agentic AI to solve some of the most complex and high-impact challenges in healthcare operations. We partner with leading hospital systems to deploy automation agents that transform backend...


  • Raipur, India Innovative Events and Exhibitors Full time

    Job Description Company Description Where innovation meets excellence in the realms of magazines and exhibitions, Innovative Events and Exhibitors is a forward-thinking agency specializing in curating compelling content and designing unforgettable experiences. Renowned for hosting events such as IMAARAT Design Festival, IMAARAT Ideas Magazines, and HI-PEC...


  • Mumbai, India Workassist Full time

    Job Description Work Level: Middle Management Core: Self Motivated, Result Driven, Problem Solving, Collaboration, Networking, Ethical Decision Making Leadership: Deliver Results (Team/Organisation), Understanding of Strategic Goals Industry Type: Banking Function: Team Lead / Network Manager Key Skills: BM,Branch Banking,Branch Banking Head,Branch...


  • Bhubaneswar, India Calderys Full time

    Job Description Responsibilities: Following, respecting & establishing all EHS guidelines, protocols etc in workplace to achieve zero accident goal. Ensuring overall production of all lines with maintaining utmost safety & quality standard. Ensuring production of all lines as per production schedule provided by sales teams and achieve annual...


  • India Talent Zone Consultant Full time

    Qualifications and Requirements xefx82xb7Bachelor s degree in Facilities Management Engineering Masters Business Administration or a related field xefx82xb7Proven experience in facility management with a track record of leadership and operations management xefx82xb7Strong leadership team management and interpersonal skills xefx82xb7Excellent...


  • Noida, India Coforge Full time

    Job Description Job Title: Delivery Head Designation: AVP Skills: Delivery, Banking and Financial services Experience: 17+ years Location: Greater Noida We at Coforge are hiring a Delivery Head- BFS with the following skillset: - Responsible for managing delivery and carry P&L responsibility for portfolio of Banking. - Define a compelling vision for...


  • Bengaluru, India Circles Full time

    Job Description Standard Title - Manager II, Product Ops Role - Product Operations Manager Location: Bangalore About Us Founded in 2014,Circlesis a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones,...

  • Assistant Manager

    2 weeks ago


    Mumbai, India Bank of America Full time

    Job Description Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being...


  • Mumbai, India EduFund Full time

    Job Description About the Company EduFund is Indias first dedicated education-focused fintech platform, built to help Indian families plan, save and secure their childs education. Founded in 2020, our mission is to remove financial stress from education planning. We offer a full suite of solutions, including investments, education loans, visa and...