Mobile Application Support Specialist

2 weeks ago

Chennai Tamil Nadu, India T2S Software Solutions Full time

We are looking for a proactive and detail-oriented Apps Team Agent to join our dynamic team In this role you will be responsible for creating upgrading and maintaining high-quality mobile applications while ensuring a seamless experience for our clients You will handle app submissions resolve rejections and deliver end-to-end solutions for publishing apps on the Google Play Store and Apple App Store Candidates with knowledge or experience in account management will have an added advantage as they can assist clients in optimising their app presence and increasing order volumes The job roles and responsibilities are App Development Customization Build and configure mobile applications based on client specifications ensuring compliance with industry standards Customize apps with required features designs logos and naming conventions as per client requirements Upgrade existing apps to ensure compatibility with the latest OS and devices Conduct regular reviews to maintain app performance security and user experience Redesign apps to meet franchise or reseller needs incorporating branding and themes App Submission Compliance Submit apps to Google Play Store and Apple App Store while adhering to platform guidelines Handle app rejections by diagnosing issues implementing changes and resubmitting Ensure all apps meet compliance standards and are published successfully Franchise Reseller App Management Manage and upgrade franchise and reseller apps to maintain consistency Offer technical assistance to franchise partners and resellers resolving issues promptly Documentation Reporting Maintain detailed documentation for app configurations updates and resolutions Provide regular reports on app development submission status and upgrades to management Client Engagement Optimization Leverage account management knowledge to guide clients in improving their app s visibility and features Analyze app performance data and suggest optimizations to enhance engagement and conversions Assist clients in utilizing key app features to boost sales and improve user experience Work closely with internal teams to ensure smooth integration of updates and new functionalities Identify opportunities for app-based promotions and help clients leverage analytics for business growth Provide insights on customer order trends and recommend app-level enhancements to maximize revenue Requirements The candidate should have the below skill sets A proactive mindset with high accountability and ownership Ability to manage multiple priorities while maintaining attention to detail Team player with a client-focused approach Ability to understand client business needs and recommend app enhancements Strong analytical skills to track order trends user engagement and app performance Capable of handling client queries and concerns for a smooth onboarding experience Ability to develop and maintain strong client relationships to drive app-based order growth Experience collaborating with sales and marketing teams to implement app-driven promotional strategies

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