Service Delivery Officer-branch Banking-service

4 weeks ago

Indore Madhya Pradesh, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree We are looking for a courteous and detail-oriented Service Delivery Officer SDO to manage personalized service requests and ensure smooth operational support for high net worth customers The role involves coordinating with internal teams maintaining compliance standards and delivering timely business insights through MIS reporting The ideal candidate will have strong communication skills a customer-first mindset and a solid understanding of banking processes Responsibilities Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit regulatory and internal banking policies Coordinate with CPC RPC Investment desks for account opening and servicing Manage and resolve customer complaints within defined turnaround times TAT Maintain and nurture relationships with high net worth customers through quality service

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