Security Engineer

4 weeks ago

Pune, Maharashtra, India Michelin Full time
Job Description

Job description

Security Engineer - Triage

KEY EXPECTED ACHIEVEMENTS

1. Service Delivery Manager (SDM) - 70%The primary responsibility of the SDM is to ensure the efficient functioning of the incident response process within CERT, ensuring that attacks are detected and contained. Key duties include:

- Monitoring security alerts raised through various channels.
- Understanding incidents, assessing their criticality and priority.
- Creating or modifying tickets and assigning them to analysts.
- Tracking ticket resolution to ensure closure in compliance with SLAs.
- Maintaining constant communication with global CERT teams (France, Americas, India, and China) and other stakeholders (e.g., DOTI, DOMF).
- Consolidating and publishing statistics/figures related to incidents handled by CERT and other stakeholders. This includes:
- Verifying SLA compliance, especially for priority 1 incidents.
- Quantifying the number of incidents handled by CERT based on various analytical axes.
- Analyzing SLAs, proposing improvement actions, and following up on their implementation.
- Keeping the following documentation updated:
- Skills matrix for ticket orientation.
- Analyst access management.
- Decision trees for incident routing.

2. Additional Activities - 30%Depending on their expertise, the triager may be assigned occasional missions within the team, such as:

- Development projects.
- Security incident response tasks.

Experience and Skills Required:

- 5- 10 years of experience in the IT security domain, with a background in IT development or DevOps.
- Proven ability to maintain confidentiality and discretion in handling sensitive information.
- Extensive experience with incident management and familiarity with SIEM tools.
- Strong collaboration skills, with the ability to work effectively in a global team environment.

Behavior skills

- Exceptional organizational and analytical skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong communication and interpersonal skills to liaise with global teams and stakeholders.
- Proactive mindset with a commitment to continuous improvement in incident management processes.

Additional Information:

- This position operates within a follow-the-sun model to ensure global coverage and requires 3-4 days of office presence per week.
- Weekend on-call support will be on a rotational basis.

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