Sr. Partner Operations Manager, Prime Video

Description How often have you had an opportunity to be at ground zero of a disruptive fast-growing and revolutionary global Amazon service How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry At Prime Video we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach If this sounds interesting come build the future of streaming entertainment with us Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place Prime Video is a fast-paced growth business - available in over 240 countries and territories worldwide The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do The Partner Operations Management POM team is looking for a bright customer obsessed driven and creative individual to join our team POM is responsible for driving a world-class partner experience through enabling Partners to deliver assets of all varieties on-time in full and at the PV quality bar As a Sr Partner Operations Manager you will manage the content delivery performance of our third-party studios content distributors and fulfillment vendors collectively partners You will drive long-term strategic partnerships with our partners across the globe In this role you will be accountable for timely and cost effective delivery of source materials from our partners In addition you will identify and drive delivery improvements through the use of reporting data analysis positive relationship building and innovative workflow enhancements The ability to develop own and report on key performance metrics is critical This role will work with executive-level leadership within the streaming community as well as cross-functional projects with internal and external stakeholders Internal teams include content acquisition vendor management marketing engineering content processing legal finance and accounting teams External teams vary based on partner and may include marketing rights management IT engineering Localization Compliance and digital operations teams In addition to account management the Partner Operations Manager will conduct analysis to identify opportunities for process improvement product development and cost reduction Partner Operations Managers act as the general manager for partners owning their content delivery experience and success Key job responsibilities Conduct Trend Analysis and Deep Dive partner performance against KPI targets to drive perfect delivery to Prime Video Consult and Advise internal stakeholders ranging from Content Acquisition to Product Teams on partner capabilities and system requirements to ensure delivered assets will achieve optimum value Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best-in-class user experience making PV the preferred global service for content providers Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches Manage complex escalations that may span across multiple business units Drive long-term solutions through next-gen automation and AI innovations to complex workflows Mentor team members and help develop talent across the organization A day in the life Drive innovation in delivery capabilities and product adoption by influencing and partnering with engineering product and tech teams Drive partner adoption of the digital supply chain road map gain alignment across multiple key stakeholders and execute on goals Design workflow strategies for accelerated content delivery in multiple languages and formats while simplifying and eliminating redundant practices Streamline business and technology solutions that strengthen our partnerships while advancing our services Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams engineers Business Teams Analytics and Product About the team Our mission is to make Prime Video the streaming provider of choice for customers and content providers We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size budget location language or technical capability By doing so we remove distribution limitations and level the playing field across studios so every title is available to every customer worldwide and the best content wins Basic Qualifications - BS degree or Bachelor s degree - 5 years of account management project or program management or buying experience - Master s degree or experience negotiating with internal and external stakeholders - Experience communicating results to senior leadership or experience in building financial and operational reports data sets that inform business decision-making - Experience managing technical programs across cross-functional teams building processes and coordinating release schedules - Experience coordinating between technical teams peers and business stakeholders - Experience delivering results for large cross-functional initiatives projects - Experience prioritizing and managing multiple responsibilities - Can work proactively and independently meet deadlines and deliver on projects and tasks Preferred Qualifications - MBA or Master s degree - Knowledge of digital video landscape including solid understanding of digital video distribution technologies - Experience using customer insights and data to deeply understand target customers and dive deep - Experience delivering results for large cross-functional initiatives projects or experience in identifying incomplete or inaccurate data identifying the root cause and creating implementing an escalation plan - Experience in e-commerce digital products or entertainment industries Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner