▷ Urgent: Senior,User Experience

Job Description

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you've come to the right place.

As a Product /UX Designer for Salesforce Products, you will play a crucial role in creating intuitive and delightful user experiences for our suite of products. You will collaborate with cross-functional teams, including product managers, engineers, and fellow designers, to shape the user interface and overall user experience.

Your primary responsibility will be to understand user needs, conduct user research, and translate insights into innovative design solutions that align with Salesforce's design principles and business objectives. Through your expertise in UX design, you will drive the development of centered designs that enhance customer satisfaction and increase product adoption.

Your Impact

Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders

Serve as a bridge connecting design, product, engineering, and marketing teams

Work closely with product owners, engineers, and user research to create a vision for the product area

Oversee multiple web and mobile application features, interfaces, and experiences

Create designs that adhere to and extend the existing style guide

Generate detailed final design specs that inspire accurate developer builds

Work with developers and quality experts to deliver a polished final product

Promote and educate others on new interface guidelines and design patterns

Enterprise Platform Thinking and Problem solving is the key

Becoming a UXer for Admins/ Developers OR Monitoring agents

Set the vision for a product's creative identity, articulate it clearly and convincingly, and guide the team through its implementation

Creates inclusive designs for all users. Advocates for accessibility, encouraging product and engineering management to prioritise accessible features and bug fixes.

Minimum Requirements

Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field

Proven experience as a UX designer, with a strong portfolio showcasing your design work for web and/or mobile applications, ideally within enterprise software or SaaS products.

UX Designer (between 6.5 to 10 yrs of experience) are desired.

Deep understanding of user-centred design methods and standard processes

Demonstrated desire to continually improve on processes

The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines

The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity

Self-motivation; ability to produce results both independently and as part of a team

Strong communication and active listening skills, with an ability to build and develop close, trusting relationships

Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations

Ability to distil and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges

Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow

Demonstrated behaviours, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust

Expert knowledge of current design tools such as Figma and ability to quickly learn new tools as they emerge

Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities

Experience designing and thinking in design systems, not just single-purpose apps

An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.