Windows infrastructure and IT operations Lead

Job Description

Role: Application Support Lead (Officer)

Experience:

Minimum10 years of IT experience, with proven expertise in supporting applications withinWindows-based SaaS production environments. Must includeat least 1 year of client-facing experience. Strong programming/scripting skills are essential.

Professional Background:

- Hands-on experience supporting applications inmulti-tenant SaaS production environments.
- Deep understanding ofWindows infrastructure and IT operations.

Technical Skills & Competencies:

- Application Support: Advanced proficiency in managing and troubleshooting applications on the Windows platform.
- Infrastructure Knowledge: Strong grasp ofWindows Active Directory,Domain Services, andWindows Security protocols.
- Scripting & Automation:

- Proficient inPowerShellandBatch scripting.

- Capable of automating processes and developingone-click onboarding solutions.

- Deployment & Monitoring:

- Experience deploying applications in production environments.

- Skilled in setting up and monitoringbatch jobs, with customization via scripting.

- Familiarity with job scheduling tools (any scheduler).

- Database Skills: Working knowledge ofMS SQL ServerandOracle.
- Issue Resolution: Ability to troubleshoot and resolve client issues in production.
- Cloud Experience: Exposure tocloud migrationprojects is preferred.
- Monitoring Tools: Familiarity withSplunk,Dynatrace, or similar tools is a plus.
- Adaptability: Quick learner with a proactive approach to new technologies.
- Work Flexibility: Willingness to work inrotational shifts.
- Communication & Leadership:

- Strong verbal and written communication skills.

- Proven ability tolead teamsand collaborate effectively with stakeholders.

Key Responsibilities:

- Provideproduction supportand client issue resolution.
- Deploy applications using bothmanual and automatedmethods across environments.
- Collaborate with development and infrastructure teams to deliver hardware/software environments.
- Monitor and maintain production applications and environments.
- Document and updateinstallation and operational procedures.
- Participate indeployment and configuration managementactivities.
- Automate repetitive tasks usingPowerShell scripting.
- Supportlegacy-to-cloud application migrationefforts.
- Assist inaudit processesrelated to user and access management, and security compliance.

Education & Certifications:

- Bachelor's degree inComputer Science,Engineering, orInformation Technology.
- Cloud certifications(e.g., Azure, AWS, GCP) are a plus.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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