Hotel Operations Manager
23 hours ago
Job Description Job Description: - As a General Manager, you will be responsible for executing the company's strategic vision of democratizing the joy of travel. - You will be responsible for a given area and the portfolio there in to ensure highest levels of guest experience, product quality and business & profitability of the assets. - While managing the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio across your area and beyond through your network. - This is a mission critical role that requires a perfect balance of delivering operational excellence, relationship management, and a business development mindset. Key Responsibilities: 1) Operational Excellence - Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks - Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms - Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain Treebo standards - Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution - Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms 2) Business Development & Growth - Identify, evaluate, and onboard new hotel properties to expand the company's portfolio within the assigned area - Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel - Collaborate with the central business development team to oversee launch process of the signed properties 3) Sales & MICE - Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio - Identify and push sales POCs to close MICE deals for your portfolio properties - Support pricing, promotions, and campaigns to drive business at the property level - Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed 4) Team & Partner Management - Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the segment - Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency - Build strong relationships with hotel owners and partners to foster collaboration and long-term association
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Hotel manager
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1 week ago
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