High Salary: Associate Director

Associate Director - Salesforce Marketing Cloud Squad Lead The Opportunity Based in Hyderabad - INDIA join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines vaccines and animal health products Drive innovation and execution excellence Be a part of a team with passion for using data analytics and insights to drive decision-making and which creates custom software allowing us to tackle some of the world s greatest health threats Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives An integral part of our company s IT operating model Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes These locations in addition to the other sites are essential to supporting our business and strategy A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location from investing in growth success and well-being of our people to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies And together we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres Role Overview As a Salesforce Service Cloud squad lead you need to oversee the implementation and optimization of Salesforce Service Cloud projects Need to collaborate with stakeholders to gather requirements design scalable solutions and ensure quality delivery The role involves technical oversight team mentorship and maintaining system performance and security Additionally you need to stay updated with Salesforce advancements to guide best practices This position is crucial for aligning Salesforce solutions and implementations with business objectives What will you do in this role Project Leadership and Strategic Planning Lead end-to-end Salesforce Service Cloud implementation projects delivery and ensuring alignment with business goals Need to engage on global engineering delivery strategic planning for optimization and gaining more value realization Stakeholder Collaboration Work closely with stakeholders to gather and analyze business requirements translating them into effective solutions Solution Design and Innovation Design and implement scalable Salesforce solutions that suite best aligns to the needs of the organization Need to some technical PoC and prototyping for sustaining critical business requirement Technical Oversight and Delivery Management Oversee the configuration customization and integration of Salesforce Service Cloud application to ensure flawless delivery on-time Team Mentorship and Collaboration Provide technical leadership and mentorship to junior team members fostering a collaborative and learning-oriented environment Collaborate with cross-functional teams including developers product managers and business analysts Quality Assurance Ensure the quality and timely delivery of Salesforce projects through rigorous testing and validation Documentation and Knowledge Base Repository Create and maintain comprehensive technical documentation including design specifications SoP and deployment guides along with knowledge articles Performance Monitoring Monitor system performance and implement improvements to optimize efficiency and user experience May need to performance optimization based on need Compliance and Security Management Ensure the security and compliance of Salesforce Service Cloud implementations addressing any vulnerabilities and probable threat to mitigate in solutioning phase as well as implementation phase Continuous Improvement and Optimization Stay updated with the latest Salesforce updates and features providing guidance on best practices and new functionalities and capabilities Should be able to demonstrate positive mindset in terms of delivery optimization and automation What should you have Bachelor s degree in computer science information systems or equivalent technical field from a recognized University or Institute 12 years of relevant experience IT Implementation and managing large scale project delivery 5 years of experience in managing delivery team of Salesforce ecosystem like as Sales Cloud or Service Cloud preferably emphasis more on Salesforce Marketing Cloud and Salesforce Data Cloud CDP Extensive experience with Salesforce SaaS platform particularly with Salesforce Marketing Cloud or Salesforce Data Cloud CDP implementations across industry Exposure on Salesforce Agentforce nice to have along with experience on GenAI Agentic AI models concepts and implementations Should have proven track record of successful salesforce implementation integration over API Database Query SQL Data modeling strategy ETL strategy Salesforce configurations Customization and Performance Optimization is required Idea on Data Model object Data Lake object pertaining to Salesforce Data Cloud will be highly valued Prior experience working effectively within a global team taking strategic direction from leadership and considering inputs from team members Proven track record of leading and managing Salesforce projects from inception to completion Proficiency in Salesforce Data Model Salesforce Components Salesforce Apex Visualforce Lightning components LWC LWR AURA security flow and other Salesforce technologies are preferable Having knowledge on UI UX is preferable Strong background in Salesforce configuration customization and integration over API is required Pharma domain experience is nice to have Salesforce certification is also preferable nice to have Experience in mentoring and leading technical teams Should have strong understanding and working experience in Agile methodology Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on-time Should proficient enough to manage multi-vendor environment Strong analytical and problem-solving abilities to design effective solutions Excellent verbal and written communication skills for effective collaboration with team members and stakeholders Ability to manage project timelines resources and deliverables Ability to stay updated with the latest Salesforce features and best practices Who we are We are known as Merck Co Inc Rahway New Jersey USA in the United States and Canada and MSD everywhere else For more than a century we have been inventing for life bringing forward medicines and vaccines for many of the world s most challenging diseases Today our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world Here you have that opportunity You can put your empathy creativity digital mastery or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time Our team is constantly evolving so if you are among the intellectually curious join us and start making your impact today HYDIT2025 Current Employees apply Current Contingent Workers apply Search Firm Representatives Please Read Carefully Merck Co Inc Rahway NJ USA also known as Merck Sharp Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities All CVs resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place Where agency agreements are in place introductions are position specific Please no phone calls or emails Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material s Required Skills Business Consumer Markets Data Engineering Data Visualization Design Applications Headcount Management Human Resource Management Management Process Market Access Social Collaboration Software Configurations Software Development Software Development Life Cycle SDLC Solution Architecture System Designs Systems Integration Testing Preferred Skills Job Posting End Date 09 9 2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date Please ensure you apply to a job posting no later than the day BEFORE the job posting end date