Project/Program Management

Job Description At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Description The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. GRC colleagues are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The Global Financial Crimes Compliance (GFCC)Transaction Monitoring Rule Program Oversight (TMRPO) team is responsible for the oversight of the enterprise-wide anti-money laundering (AML) and counter-terrorist financing (CTF) transaction monitoring program at American Express. The program includes assessing, designing, and implementing AML and CTF detection strategies across all American Express products and services. These strategies ultimately generate alerts which are investigated by the Global Financial Crimes Investigation Unit (GFCSU) as part of the Suspicious Activity Reporting (SAR) process. Shift Timings - EveningResponsibilities - Support the Transaction Monitoring (TM) Rule Issue Reporting/Oversight process end-to end - Support Transaction Monitoring Rule Program Oversight (TMRPO) team's Operational Risk Event (ORE) activities and collaborate with Corporate Functions Control Management (CFCM) - Ensure oversight of Subject Matter Expert issue management activities (research, fix, historical recovery) for Transaction Monitoring (TM) rule/report issues in production Facilitate meetings with Subject Matter Experts to drive resolution, document in detail - Create and maintain consistent tracking, documentation end-to-end - Deliver communications to Subject Matter Experts and Stakeholders (rule issue notifications, confirmed issue communications) - Provide oversight guidance to Subject Matter Experts and Stakeholders - Support activities for monthly/bi-weekly leadership reporting - Support creation of new and updated content for program manual Skills & Qualifications 5+ years of work experience in project/program management, compliance, issue/risk management Exceptional written and verbal communication skills, attention to detail Excellent project/program management and organizational skills Excellent analytical skills, ability to interrogate a problem, ask the right questions Ability to work under pressure and consistently deliver on reoccurring business needs Ability to work independently, provide end-to-end backup coverage Ability to lead meetings and collaborate with a diverse range of Stakeholders, Subject Matter Experts in varied time zones Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) and able to quickly learn new tools/technologies We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: - Competitive base salaries - Bonus incentives - Support for financial-well-being and retirement - Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - Generous paid parental leave policies (depending on your location) - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.