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Mega Walk-in HCLTech Banking & Finance 18th and 19th September 2025
HCL Walk-In Drive – International Voice Process in Banking Sector.
Date: 18th and 19th September 2025
Time: 11:00 AM – 3:00 PM
Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076
Contact HR - Sanjay, Judith.
Designation: Associate
Process: Inbound Calling. * No sales or upselling or cross selling. *
Experience: 1 to 3 Yrs in International Voice process.
Mandatory qualifications:
Excellent communication skills are both verbal and written Mandatory.
A problem-solving mind-set.
The ability to multitask, Able to work well as an individual and as part of a team.
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
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