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About Us: VML, a WPP company is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R - two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand experience, customer experience and commerce practices - powered by deep data and technology experience. For more information, visit Overview A Senior Business Analyst has 5+ experiences. They are a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution Job Type: Freelance Duration: 3 months Responsibilities - Gather and document complex requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, and assessing source documentation from the customer - Identify and recommend options for potential solutions and assess them for both technical and business suitability based on a global component library and design system. - Create logical and innovative solutions to complex problems - Analyse business systems in order to recommend efficiencies - Provide estimates for future analysis work - Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction - Provide training to users of a new system as required - Communicate and collaborate with the test team - Plan and work flexibly to meet deadlines - Keep up to date with technical and industry sector advances - Maintain great client relationships at all levels of the organization - Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required - Manage situations and relationships both internally and externally Required skills/experience - You will have 5-10+ years' experience working as a Senior Business Analyst in the Pharma sector on enterprise content management platforms. - Experience of working supplier side and managing client stakeholders and 3rd parties - Able to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectively. - Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it. - You like working in a fast-paced environment and are ready to inspire outstanding online experiences for users, no matter what product, service, sector, device or channel - You will be happy working at client locations when needed - Experience of Agile software delivery - Business Process mapping and engineering - Experience in Pharma sector and AEM experience - Production of high-quality user stories and acceptance criteria - Analysis and design of systems (package integration and bespoke development) - Ability to work on your own initiative to an agreed action plan - Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills - Strong problem solving, time management and organizational skills - Strong commercial awareness and business acumen - Energetic, enthusiastic with strong attention to detail Preferred qualifications / experience - Scrum master qualification - Certified Scrum Product Owner - Experience working with multiple different ecommerce platforms