Center Head

3 days ago

Jalandhar Amritsar Ludhiana, India MITS Solution Private Limited Full time

Job Description Job Description: Center Head Job Title: Center Head Department: Operations / Training & Development / Business Management Location: Amritsar/ Jalandhar Experience Required: Minimum 2 years Employment Type: Full-time Job Summary We are seeking a dynamic and responsible Center Head with 2+ years of relevant experience to manage daily operations, staff coordination, student/client satisfaction, and achievement of targets. The ideal candidate should be efficient, organized, and capable of handling team supervision, customer interactions, and center performance. Key Responsibilities 1.Center Operations -Manage day-to-day activities to ensure smooth functioning of the center. -Oversee facilities, inventory, and administrative requirements. -Coordinate with internal teams for IT, admin, HR, and support tasks. -Ensure implementation of standard processes and maintain documentation. 2.Team Coordination -Supervise front-desk staff, trainers, and support teams. -Assign tasks and ensure timely completion of work. -Support team members and maintain a disciplined work environment. -Conduct basic performance checks and report to management. 3.Student / Customer Management -Handle student or client queries and ensure high satisfaction. -Manage walk-ins, counseling, and follow-ups. -Resolve grievances or escalate to management when needed. -Maintain communication records and feedback sheets. 4.Sales & Target Support -Support achievement of monthly center targets. -Assist in lead follow-ups, admissions, or client onboarding. -Participate in promotional activities, seminars, or events. -Contribute ideas to improve center visibility and growth. 5.Reporting & Documentation -Maintain daily attendance, inquiry logs, and activity reports. -Prepare weekly/monthly MIS and share updates with management. -Track center performance and highlight gaps for improvement. Required Skills & Competencies -Good communication and interpersonal skills -Basic team supervision experience -Strong organizational and multitasking abilities -Customer-oriented approach -Ability to handle pressure and meet deadlines -Working knowledge of MS Office / Google Sheets Educational Qualification -Graduate in any discipline -Postgraduate preferred but not mandatory

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