Fusion PPM and ERP Techno Functional Analyst

1 week ago

Bengaluru, Karnataka, India Oracle Full time
Job Description

Position Overview:

- The Position is for a Functional Support Analyst with a functional background in the Fusion ERP Suite of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- Minimum experience in any of the following 5 modules - Cloud Project Portfolio Management Modules like Projects Foundation, Costing, Billing, Contract and Grants.
- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes:

- Work directly with Customers for

- Advising on complex use of Oracle products

- Resolving highly complex and mission-critical issues

- Manage highly complex and critical customer issues

- Serve as Situation Manager on highly sensitive issues

- Consult with Management in directing resolution of critical customer situations

- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions

- Formal mentoring for promoting the technical and professional development of others

- Creation/review of Knowledge Articles

- Qualifications:
- Must-Have Skills

- 6 to 9 years of experience in Implementation, support, or upgrade of Oracle Cloud Project Portfolio Management Modules like Projects Foundation, Costing, Billing , Contract and Grants.

- Has real-time hands-on functional/product and/or technical experience and/or worked with L1/L2/L3 level support and/or have equivalent knowledge.

- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios

- Should have an ability to read and decipher software Log and Trace files, as well as an ability to act upon the finding to determine a problem resolution.

- Work with users to troubleshoot and resolve issues, answers business questions provides data analysis

- Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts

- Conduct training and knowledge sharing sessions

- Others

- Experience minimum in any of the following 5 modules - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA is an added advantage

- Exhibit effective analytical skills & organizational skills

- Good command over spoken & written English

- Interact directly with customers, follows through on all assignments and takes ownership of customer issues

- Seeks innovative ways to improve the process of delivering solutions to customers

- Strong written and verbal English communication skills multi-lingual a plus

- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis.

- Personal Attributes:

- Self driven and result oriented

- Strong problem solving/analytical skills

- Strong customer support and relation skills

- Effective communication (verbal and written)

- Focus on relationships (internal and external)

- Strong willingness to learn new things and share them with others

- Influencing/negotiating

- Team player

- Customer focused

- Confident and decisive

- Values Expertise (maintaining professional expertise in own discipline)

- Enthusiasm

- Flexibility

- Organizational skills

- Values and enjoys coaching/knowledge transfer ability

- Values and enjoys teaching technical courses

- Note:

- Working in Shift s is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

- The position is based out of Bangalore, Hyderabad, Noida.

- Education & Experience:

Academics:BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

Career Level - IC3

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