AI Engineer

12 hours ago


Anand, India Rezo.ai Full time

Company Overview: Rezo.AI is a Unified CX Agentic AI Platform for Enterprises that aims to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. Our Agentic AI-Enabled Product Suite enables enterprises to deliver human-like voice interactions at scale, along with a comprehensive Analytics solution boosting connect rates, increasing customer satisfaction and significantly reducing agent work load. Requirements Job Responsibilities: - Train and fine-tune AI bots using internal tools and datasets. - Proficient in English with excellent written and verbal communication skills. - Strong working knowledge of Microsoft Excel for data handling and analysis. - Ability to train AI bots effectively and understand conversational flows. - Quick learner with a strong grasping ability for new tools and dashboards. - Work with tools like Jira for task tracking and Postman for testing. - Maintain and update training documentation and workflows. - Collaborate with cross-functional teams to gather training requirements and feedback. - Monitor bot performance and suggest improvements based on user interactions.



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