Guest Service Associate

Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether traveling on business or for fun enjoying a quick night or relaxing for the week We thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help us spread the joy of travel to all we d love to give you a warm welcome to the Holiday Inn family Job overview Food and Beverage is what adds flavour to a stay Guests love to enjoy delicious freshly-prepared and beautifully presented food To deliver a great guest experience - A Restaurant Server will serve food and beverages in a timely manner helping guests to have memorable experiences whenever and wherever they dine At Holiday Inn we want people who are friendly welcoming and full of life people who are always finding ways to make every guest s experience an enjoyable one Duties and Responsibilities Greet and welcome all guests and take beverage and food orders in a prompt and professional manner Be attentive to guest s needs Prepare food and beverages for service to guests and present food according to established health and presentation standards Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease notify management of incidents involving excessive alcohol consumption or impaired condition of guests check identification whenever the age of a guest requesting an alcoholic beverage service is questionable Clear and clean tables in a prompt and efficient manner Clean and or wipe down tables chairs walls windows mirrors and floors as necessary Perform department outlet opening or closing duties as required Ensure that wait staff stations are clean and maintained throughout shift Follow hotel safety protocols and procedures at all times Immediately report any safety service incident to the Supervisor or Manager on duty Take action to solve guest problems complaints and use established guidelines for any service recovery to ensure guest satisfaction Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service May receive guest payments and process transactions as outlined in the cash and charge procedures as needed May assist with other duties as assigned Qualifications and requirements Bachelors Degree Diploma in Hotel Management 1 year of experience in F B Service preferred How do I deliver this We genuinely care about people and we show this through living out our promise of True Hospitality each and every day It s what connects every colleague in all IHG hotels Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills True Attitude being caring wanting to make a positive difference and building genuine connections with guests True Confidence having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay True Listening focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs True Responsiveness is about providing guests with what they need and doing so in a timely and caring manner There s so much more to the job than we can capture here It s simply about creating great experiences doing the right thing and understanding people What we offer We ll reward all your hard work with a great work environment and benefits - including but not limited to F B Discount IHG Employee Rate Hotel Uniform Meal at Employee Restaurant excellent development and advancement opportunities across the globe Join us and you ll become part of the global IHG family - and like all families all our individual team members share some winning characteristics As a team we work better together - we trust and support each other we do the right thing and we welcome different perspectives You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us At IHG Hotels Resorts we are proud to be an equal opportunity employer IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individual s race color ethnicity national origin religion sex sexual orientation gender identity or expression age disability marital or familial status veteran status or any other characteristic protected by law About Us At IHG we ve made a promise As one of the world s leading hotel groups we re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome cared for recognised and respected - wherever they are in the world Want to be part of the journey About the Team Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether travelling on business or for fun enjoying a one night stay or relaxing for a week At Holiday Inn we thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help our guests enjoy the brighter side of travel we d love to give you a warm welcome to the Holiday Inn family