Team Lead

3 weeks ago

Mumbai, Maharashtra, India Amazon Full time
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our Global Specialty Fulfilment (GSF) FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Key job responsibilities
You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies, including attendance tracking, are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates' performance – including productivity, quality and safety - as a means for achieving or exceeding Amazon expectations. The candidate will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with 3P delivery providers to ensure Amazon standards are being met in line with service contracts.

We're seeking a Team lead for our Last Mile operations. In this role, you will be responsible for:

Managing, on a daily basis, end to end operations such as execution of outbound operations, for either one large site or a combination of small sites.

Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team

Driving performance management of your team members, preparing and implementing training and development plans for associates

Continuously improving the delivery process and attaining a sustained level of delivery performance improvement

Conducting 4M and 5S audits for the delivery station on a daily basis

Stand-in for Area Manager

Ability to manage shifts throughout the day
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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