Principal Consultant, Sap

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Principal Consultant SAP The Product senior Analyst provides functional and technical expertise on the SAP MDG SAP ECC SAP S4Hana SAP Fiori SAP BTP SAP GRC 10 SAP Solman 7 2 as in charge of design development deployment further evolution and support of Global Applications products to business users including ITIL Service Delivery process Deliver Continuous Improvement Deployment project roles and Service Introduction project roles This position will always search for better and quicker delivery value back to our customers based on Agile and DevOps ways of working and mindsets This role will be part of the Global Applications Service Delivery team based in various hub sites Responsibilities Manage the demand with the business CIPs projects major incidents special requests including address Escalation of incidents requests problems demands from business Involvement on transformational programs projects to provide functional and technical expertise collaborating with since the design until go live of products including Service Introduction role when needed Service management with 3rd Party vendors based on role model operational excellence with overall accountability on the metrics for service SLAs Availability performance etc Development management with 3Rd Party vendors based on role model development excellence with overall accountability on metrics for development Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers Manage and execute technical design development and configuration activities for products and services on SAP MDG SAP ECC SAP S4Hana SAP Fiori SAP BTP SAP GRC 10 SAP Solman 7 2 Identify and develop automation opportunities across the business processes and internal processes Identify propose and develop improvements for products and services as part of Problem Management process Document solutions developed according to the defined rules in place to assure global supportability Participate and collaborate on a Community of Practices related to his functional and technical areas Assist with change management activities including releases and production slots Hands on and can do attitude Work as part of a High performance team to delivery end to end all demands from the customers and business Proactive mindset to propose and seek opportunities of improvement internally and for the business Agile and DevOps mindset Great team work Technical expert in SAP BI Platform basis area connect other team for issue resolution Root Cause Analysis Follow the Sun support and Post Incident Review Act as escalation point for offshore team Lead offshore team for service management maintain good relationship with customer and stakeholders Lead and join global SAP BI platform related project deployment such as system upgrade system migration and new SAP system design and implementation Lead and join SAP BI platform efficiency relate projects such as system lifecycle management performance optimization Disaster recovery exercise Provide technical expertise for the technology solutions he she has been assigned to Translate functional requirements into technical solution specifications Perform and execute technical design development and configuration activities within the technology area he she is in charge in line with quality standards in place Document solutions developed according to the defined rules in place allowing for the solution to be supported by the Operational team Lead and follow-up development and project activities as assigned by the manager for on- site and offshore contracted resources Take care of the operational aspects of database technologies assigned to him and also for further improving already existing database technologies Promote procedures standards and principles in place and seek for opportunities to improve them for the Technology area he is in charge As part of this role the associate will have to provide guidance to contractors or contracting resources assigned as part of a managed service Managing the platform lifecycle Qualifications we seek in you Minimum Qualifications Skills Bachelor or higher degree in Computer Science or Information Systems required Knowledge Experience in IT Background Good communication especially in English and interpersonal skills Strong analytical and problem-solving skills Ability to work effectively in a flexible and changing environment manages multiple activities and priorities and work well under pressure Strong MDG SAP ECC SAP S4Hana SAP Fiori SAP BTP SAP GRC 10 SAP Solman7 2 on FMCG Fast Moving Consumer Goods industry Experience on Business areas will be a plus Understanding of the business operations processes SAP MDG SAP ECC SAP S4Hana SAP Fiori SAP BTP SAP GRC 10 SAP Solman7 2 experience or same functionality products and services as service development or projects ITIL PMI Agile DevOps Scrum certifications will be a plus Proven leadership and influencing experience with key stakeholders Language Fluent in English Preferred Qualifications Skills Possess good verbal and written communication skills Outstanding analytical skills ability to apply expertise to drive complex technical and highly commercial solutions Excellent customer facing skills that include conducting compelling technical briefings demonstrations including issues status reports and resolving impediments Zero distance to customer Dealing with ambiguity Directing others Command skills Conflict Management Problem Solve Innovation management Managing and Measure Work Role model agile behaviors methods with customers and peers Stakeholders Relationship Management Supplier Relationship Management Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training