Cluster Optometrist

Job Description

Key Responsibilities

- Training and Mentoring:

Upskilling front-end staff on optometry standards and best practices, including sales pitches, dispensing guidance, and customer query handling.

- Customer Experience:

Delivering exceptional customer service and leading by example in driving key business metrics.

- Quality Control:

Maintaining eye test quality and dispensing standards throughout the cluster.

- Store Operations:

Working as a store optometrist during busy hours or covering shifts.

- Performance:

Monitoring and improving the performance of store staff, including eye test and dispensing performance.

Skills And Qualifications

- Optometry Expertise:

A strong foundation in optometry, including knowledge of eye exams, dispensing, and troubleshooting.

- Retail Experience:

Experience in an optical retail environment, including sales, customer service, and dispensing.

- Leadership and Mentoring Skills:

Ability to coach and mentor other optometrists and front-end staff.

- Communication and Interpersonal Skills:

Strong ability to communicate effectively with patients, colleagues, and management.

- Problem-solving and Analytical Skills:

Ability to diagnose and resolve technical issues related to eye tests and dispensing.