Otc Admin

Role OTC AdminLocation Pune KharadiLife Unlimited At Smith Nephew we design and manufacture technology that takes the limits off living Responsible for handling information received from clients through emails The main tasks of the OTC Admin will include the resolution of credits for returns requests received in the HealthPoint mailbox reviewing triaging and dispatching requests to the different OTC areas based on factors such as request type account impact priority urgency etc What will you be doing Monitor resolve and respond to credit return cases for the customer HealthPoint Distribute incoming emails received in OTC mailboxes Review and distribute voicemails left in the OTC IVR system Perform other tasks as assigned Nurture strong collaborative relationships with internal customers and collaborators including collections Treasury credit management and any other departments What will you need to be successful Education Preferred qualifications include a degree in finance accounting or equivalent experience Additionally candidates with a B Com M Com or MBA or equivalent experience are strongly encouraged to apply At least 1-2 years of experience in an international environment preferably in Collections Cash Application Order to Cash OTC department A proven record of operational improvements will be an asset Excel skills at an intermediate level SAP experience preferred Proficient in English communication written and spoken Ability to communicate optimally with colleagues and customers across the Finance Operations team and the wider business Excellent verbal and written communication skills Apply a customer-first approach to anticipate and deliver customer needs and expectations Demonstrates knowledge and understanding of the business the business objectives the commercial drivers and the competitive environment within the healthcare medical devices industry Digital literacy with the ability to use MS Outlook Excel Word PowerPoint etc You Unlimited We believe in crafting the greatest good for society Our strongest investments are in our people and the patients we serve Inclusion Diversity and Equity Committed to Welcoming Celebrating and Thriving on Diversity Learn more about on our website Other reasons why you will love it here Your Future Major medical coverage policy exclusions and insurance non-medical limit Educational Assistance Work Life Balance Flexible Personal Vacation Time Off Privilege Leave Floater Leave Your Wellbeing Parents Parents-in-Laws Insurance Employer Contribution of 8 000 - annually Employee Assistance Program Parental Leave Flexibility Hybrid Work Model For most professional roles Training Hands-On Team-Customized Mentorship Extra Perks Free Cab Transport Facility for all employees One-Time Meal provided to all employees as per shift Night shift allowances LI-DP1Stay connected and receive alerts for jobs like this by joining our We re more than just a company - we re a community Follow us on to see how we support and empower our employees and patients every day Check our for a glimpse behind the scenes and a sneak peek into You Unlimited life culture and benefits at S N Explore our and learn more about our mission our team and the opportunities we offer