Cs&d Academy-services Engagement Associate- T1-gurgaon/mumbai

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed ABOUT THE CUSTOMER SERVICES DELIVERY ACADEMY SAP Customer Services Delivery team supports our customers in their digital transformation We sustain the adoption of SAP software and ensure that our customers can successfully plan implement integrate and operate their software including continuous improvement quality management problem solving and knowledge transfer The Customer Services Delivery Academy is a 12-18 months graduate program to start your career This program consists of classroom-based learning with rotation opportunities with a predefined focus role within the business Throughout the Program you will build the foundations needed for success in the Customer Services Delivery business Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting project management technical and solution support What you ll do As an integral part of the SAP Customer Services Delivery strategy the Premium Engagement PE business led by Technical Quality Managers TQM is a strategic advisory for primarily the largest SAP customers It brings SAP s innovations realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes and delivers on promises and expected outcomes Premium Engagement offerings have a critical role to play in driving customer success and the success of the Customer Services Delivery organization The SAP Technical Quality Manager is the key role in the Customer Services Premium Engagement business and works with customers with Premium Engagement contracts e g MaxAttention and ActiveAttention TQM is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution s scope EXPECTATIONS AND TASK Learn and understand the Customer Services Delivery portfolio for the respective solution areas and delivers according to service specifications Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements Case studies classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training Work on relevant projects that demonstrate your communication and interpersonal skills as well as a strong work ethic that delivers high quality outcomes Demonstrate problem solving time management and communication skills through a range of activities during training and on the job rotations Build and maintain relationships with internal and external stakeholders Display effective communication skills to handle and explain customer situations to both business end users and SAP technical functional consultants Adapt to knowledge on new technologies in a consistently dynamic and changing environment Be responsible for driving the clean core on BTP innovation adoption and business transformation at scale for customer Work with partners customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM Signavio LeanIX BTP etc to make the best usage of the investment of end customers What you bring We are looking for a team member who is able to demonstrate and or is keen to learn the following Strong customer engagement skills to develop into a Trusted Advisor within an large enterprise client Service delivery understanding and value-management mindset with focus on project-managing PE services delivery as TQM resourcing staffing scope mgmt risk and issues mgmt escalation management Understanding an overall enterprise architecture across private cloud SaaS and on-premise solutions including integration Business acumen and business understanding ACV annual contract value contract renewal solutioning procurement customer retention managing P L on contract level Working as a core member of a virtual account team and orchestrating cross-account internal governance Analysis of customer situation and requirements including business requirements program project IT transformational architecture development infrastructure and operational topics Engagement governance executive reporting presentations Gain or have previous experience in design implementation and change management projects Facilitation negotiation and de-escalation skill EDUCATION AND QUALIFICATIONS SKILLS AND COMPETENCIES Bachelor s degree or equivalent tertiary study 1-2 5 years work experience with customer facing roles and software development programming background Team player with ability to work independently and take ownership of assigned tasks Good listener with excellent communication skills empathetic collaborative Resourceful self-starters with strong interpersonal skills who are eager learners Interested in technology innovation and how digital platforms can solve business challenges Problem-solvers who are ambitious passionate resilient proactive open-minded and able to manage pressure EXPECTATIONS AND TASKS DURING ACADEMY Learn and understand the Customer Services portfolio for the respective solution areas and delivers according to service specifications Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements Case studies classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training Work on relevant projects that demonstrate your communication and interpersonal skills as well as a strong work ethic that delivers high quality outcomes Demonstrate problem solving time management and communication skills through a range of activities during training and on the job rotations Build and maintain relationships with internal and external stakeholders Display effective communication skills to handle and explain customer situations to both business end users and SAP technical functional consultants Adapt to knowledge on new technologies in a consistently dynamic and changing environment Meet your team SAP Premium Engagement Lead works with customers with Premium Engagement contracts and is responsible for leading the overall orchestration of delivery of contracted service Location Gurgaon Mumbai SAPInternalT1 SAPNextGen Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 433662 Work Area Consulting and Professional Services Expected Travel 0 - 10 Career Status Graduate Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 433662 Posted Date Sep 24 2025 Work Area Consulting and Professional Services Career Status Graduate Employment Type Regular Full Time Expected Travel 0 - 10 Location Gurgaon IN 122002 Job alert