Process Trainer

2 weeks ago

Pune, Maharashtra, India Credence Global Solutions Full time
Executive – Training

Company Profile:

Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United States.

Health-care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories.

In the telecommunication vertical, Credence serves four of the top five providers in the United

States.

Our Group Companies:

- Credence Resource Management, LLC - Focuses on providing Receivables Management and voice based BPO services, is the flagship company of the Credence Group.
- Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health-care providers.
- iValuate Global Technologies - Provides Technology platforms that enhance productivity and compliance for creditors and health-care providers.

Our mantra is Excellence Beyond Belief.

Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our team is encouraged to continually explore their talents and pursue their interests giving them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of our team.

Headquartered in Dallas, Texas, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ and Pune India. Visit www.credencegs.com to know more about the company.

Job Roles & Responsibilities:

- Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.
- Training Material Development: Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.
- Needs Assessment: Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development.
- Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies.
- Feedback and Evaluation: Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.
- Call Calibration Sessions: Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.
- Stay Updated: Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions.
- Execution of Policies: Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.
- Compliance Assurance: Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs.

Candidate Requirements

- Experience: Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations.
- Preferred Qualification: Graduate from any stream
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
- Adaptability: Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team.
- Organizational Skills: Strong organizational skills to manage training schedules, materials, and documentation effectively.
- Team Collaboration: Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.

Position Requirement:

- Working Days: Mon to Sat (Alternate Sat Week Off) (Sun Week Off)
- Working hours: 8 (1hr break included)
- Shift Timing: Day to US Shifts (Flexible with Shift)
- Trainer Certification: Required to go through certification process that includes calling

Future Prospects:

- Opportunity to transition into Senior Executive role within Training Department

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