Business Analyst

4 days ago

Chennai, India Shopperbeats Full time

Job Title: Business Analyst – IT Location: [ Bangalore/ Chennai/Remote] Job Type: [Full-Time] Job Summary: We are looking for a results-driven Business Analyst to spearhead the design, development, and optimization of back-end operations for our growing e-commerce marketplace operation. You will work closely with developers, product managers, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace. Key Responsibilities: - Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions. - Define and document detailed business requirements, user stories, process flows, and system interactions - Work closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment/Data processing, and returns handling - Translate complex business logic into functional and technical specifications - Act as a liaison between business teams and the tech team to ensure alignment and timely delivery - Identify opportunities for automation and optimization in back-office operations - Perform gap analysis and propose system or process improvements - Support UAT (User Acceptance Testing), troubleshoot issues, and ensure implementation matches expectations - Track KPIs and operational metrics to guide continuous improvement Requirements: - Bachelor's degree in Business, IT, Engineering, or related field - 3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace environment or similar - Strong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.) - Experience working in agile/scrum environments - Familiarity with tools like Jira, Confluence, Trello, Figma, or similar - Technical know-how to communicate effectively with developers (SQL, API basics, system integration concepts) - Strong communication, documentation, and stakeholder management skills - Problem-solving mindset with attention to detail Preferred Skills: - Experience with Shopify, Amazon, Magento, or custom marketplace platforms - Knowledge of ERP, OMS, WMS integrations - Previous involvement in developing SaaS-based or B2B or B2C marketplaces - Familiarity with data analytics tools (Excel, Power BI, or similar) What We Offer: - Opportunity to help build the foundation of a scalable e-commerce ecosystem - Fast-paced, entrepreneurial work culture - Collaboration with a passionate team of developers and e-commerce experts - Growth opportunities in a rapidly expanding business

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