Site Reliability Engineer II

Role Description: Key Responsibilities Software Systems Design - Create software that will address availability, scalability, latency, and efficiency for Bookings’ systems/services - Have a product-based mindset that takes both customer and future roadmap plans into account. Development efforts are focussed on solving for a general case in tech or related subsystem of responsibility while not ruling out that tooling or product can be leveraged by other teams Technical Incident Management - Take ownership of how to procedurally deal with emergency situations. SRE should write the playbook on how to deal with a system/service degrading or even a full outage - Conduct post-mortem meetings (RFOs) to ensure learnings are applied and shared in case of incidents - Take part in our incident management program by participating in on-call rotation. - Be available to provide expertise and feedback for our service health program Automation and Toil Reduction - Build automation and application orchestration to prevent recurrent problems and to reduce human labor Observability (Monitoring and Alerting Improvements) - Implement monitoring and alerting. This might not always be writing the software itself but could also be to create the best practices around how to monitor and alert for a system/service - Engage in service capacity planning and demand forecasting, software performance analysis and system tuning Architectural Guidance - Maintain holistic knowledge and understanding of a system/service instead of only knowing some fraction of the problem space - Create, document and implement Booking Reliability Engineering best practices. - Collaborate with other teams and tech POs to support them in building reliable and scalable systems/services for their users and stakeholders - Influence the business and tech colleagues to adapt engineering, reliability and security best practices Community Involvement - Take an active part in educating and skilling up members of our engineering community Requirements of special knowledge/skills - Proficiency in the core skills of a software developer: coding, large-scale software design & scaling, complexity analysis, algorithms, data structures, design patterns - Expertise in source control management such as Git, Bitbucket & Infrastructure provisioning with Terraform. - Solid hands-on experience with experience with configuration management tools ( Ansible & Puppet) - Deep understanding of Unix/Linux systems internals and networking; this includes topics like: kernel, shell and client-server protocols - Proficiency in Unix/Linux system administration (Redhat/CentOS) - Networking: significant knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, etc), MAC addresses, IP packets, DNS, OSI layers, and load balancing) - Extensive on design, configuration and implementation for a system/service in a large scale production environment (systems engineering and architectural skills) - Expertise in various AWS services & their use cases. (EC2, Network, Lambda, IAM and more) - Eagerness to keep up with latest developments in technology - Connection with the worldwide SRE community - Exhibit the following behaviours: be curious; be data driven; have a systematic problem solving approach; constantly aiming to improve systems/services - Should have minimum 6 to maximum 10 years of experience in a similar role. - Architectural Guidance - Advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape - Set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder - Critical Thinking - Find solutions to difficult or complex issues by applying different skills and techniques like analytical thinking, lateral thinking, and logical reasoning