Territory Service Manager

2 days ago

Gurugram Gurugram, India Maruti Suzuki Full time

Job Description Job Description If you have travelled in India, taken a route to anywhere around this great nation, chances are you've driven with us. For over four decades now, Maruti Suzuki cars have been going places. A Joint Venture Agreement with Suzuki Motor Corporation of Japan in 1982 laid the foundations of Maruti Suzuki that we all see today. Today, Maruti Suzuki alone makes more than 2 million Maruti Suzuki family cars every year. We drive up head and shoulders above every major global auto company. We have built our story with a belief in small cars for a big future. The Maruti Suzuki journey has been nothing less than spectacular. We are looking forTerritory Service Manager,for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry, Here are the roles that will be offered to the selected candidate: 1.Business Growth Aspects - Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc. - Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. - Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. 2.Technical Aspects - Handling critical customer complaints and technical issues of the territory - Managing technical campaigns and recalls - Escalation of product feedback at Head office - Improving customer experience by implementation of SAS in workshops - Assisting dealerships in reducing system and process related inefficiencies Qualifications B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical) Work Experience 2-7 years TECHNICAL COMPETENCIES - Understanding of Latest tools & technology - Application & Implementation - Financial Acumen (Understanding Financial Statements, Working Capital, Profitability) - Channel/Dealer Management Skills and Business Partnering - Territory Mapping and Customer/ Data Analytics BEHAVIORAL COMPETENCIES - Target orientation & pressure handling Ability - Effective Communication, Influential & Negotiation skill - Sense of accountability and responsibility - Creativity, innovation, and problem solving

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