Assistant Supervisor

3 weeks ago


Gurgaon, Haryana, India Fortis Full time
Job Description

Key Responsibilities:

1. Billing Oversight & Accuracy

- Monitor and verify IPD billing entries for services including investigations, surgeries, consumables, room charges, pharmacy, and consultant visits.
- Ensure real-time and accurate billing of all patient services.
- Review daily admission, transfer, and discharge summaries for billing completeness.

2. Team Supervision

- Assist in supervising IPD billing executives and data entry operators.
- Guide the team in handling daily billing tasks, queries, and escalations.
- Help in scheduling shifts and ensuring adequate coverage during peak hours.

3. Coordination with Departments

- Coordinate with nursing stations, pharmacy, diagnostics, and wards for service confirmations and pending charges.
- Communicate with the TPA (Third Party Administrator)/insurance desk for pre-authorizations, final bill approvals, and discharge documentation.

4. Patient Support & Query Resolution

- Interact with patients and attendants regarding billing queries, cost estimates, and discharge bills.
- Resolve discrepancies or disputes related to billing items in a patient-friendly and accurate manner.

5. Compliance & Documentation

- Ensure adherence to hospital policies, billing SOPs, insurance/tariff guidelines, and NABH/JCI requirements.
- Support audit activities by maintaining and providing required documentation.
- Ensure confidentiality and security of patient billing records.

6. Reporting

- Generate daily reports of admitted, discharged, and billed patients.
- Assist in revenue reconciliation and error tracking reports for management review.

Qualifications & Experience:

- Education:
- Graduate in Commerce, Hospital Administration, or related field (MBA/Hospital Mgmt preferred)
- Experience:
- 24 years of experience in hospital IPD billing
- At least 1 year in a team lead or supervisory role preferred
- Familiarity with hospital information systems (HIS) and billing software

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