Professional Ft- Tech Executive(command Center Operations)

1 week ago

Pune Maharashtra, India Tata Motors Full time

Purpose of the Role To monitor track and support THD complaints at primary level To segregate cases and assigning the job to next level Closure of complaints feedback to next level Job Responsibilities Monitor the THD complaints and proactive support to field for resolution of vehicle issues Segregate the cases and assigning the job to respective agencies RTSMs COC and track till closure Ensure closure of complaints within TAT Identify new failure modes and provide feedback to next level Stakeholder Profiles Nature of Interactions Internal COCs Command Center RTSM Field Product Analyst Support Team STS External Channel Partners DETs Technicians dealer Desired Candidate Profile Qualification oDiploma Auto Mech oComputer and system knowledgeWork ExperienceMinimum - 3 yearsMaximum - 5 years Skills Competencies Technical Skills -Hands on experience in automotive service- Vehicle diagnostic capability skills- Application and usages vehicle diagnostic systems equipment Other Skills -CRM MS Excel MS Power Point and other necessary Web based computer applications-Comfortable to handle fast paced dynamic environment and manage multiple priorities-Collaboration Strong team player Tata Motors Leadership Competencies If applicable - -Customer Centricity - Anticipating understanding and focusing efforts on meeting the customer stakeholders needs or expectations-Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel-Leading Change - Recognizing the need for change initiating and adapting to change-Motivating Self and Others - Inspiring teams and individuals

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