Operation Manager

2 days ago

Gurugram Gurugram India MINDTEL GLOBAL Full time

Job Description About The Opportunity A fast-moving consumer goods (FMCG) and ecommerce business focused on D2C and marketplace growth, operating Shopify storefronts and omnichannel fulfilment across India. This on-site role owns end-to-end operationsinventory, fulfilment, logistics and vendor/3PL partnershipsto deliver exceptional customer experience and cost-efficient scalability. Role & Responsibilities - Own day-to-day ecommerce operations for Shopify-led channels: order-to-delivery, returns, and SLA compliance. - Manage inventory lifecycle: stock planning, SKU rationalization, cycle counts, and shrink minimization across warehouses. - Coordinate with 3PLs, couriers, and internal supplychain teams to optimise fulfilment cost, lead-times and on-time delivery metrics. - Implement and maintain OMS/WMS processes and integrations with Shopifydrive automation and exception workflows. - Define and monitor KPIs (OTD, fill-rate, lead-time, returns rate, inventory days) and deliver weekly/monthly performance and root-cause reports. - Lead cross-functional troubleshooting (product, customer support, finance) and drive continuous process improvements to scale operations reliably. Skills & Qualifications Must-Have (Skills) - Shopify - Shopify Plus - Warehouse Management System - Order Management System - 3PL Management - MS Excel Preferred (Skills) - Power BI - SQL - Transport Management System Qualifications (role-critical) - Bachelor's degree in Business, Supply Chain, Operations or analogous field (or equivalent practical experience). - Proven track record in FMCG or ecommerce operations with hands-on experience managing Shopify storefronts and third-party fulfilment. - Experience running on-site operations in India and managing vendor/3PL partnerships to SLA and cost targets. Benefits & Culture Highlights - High-impact, hands-on role with visibility to leadership and rapid scope expansion as we scale D2C channels. - Collaborative, data-driven culture with a focus on continuous improvement and operational excellence. - On-site role offering direct ownership of processes and vendor relationships across Indian operations. Location: India (On-site). Employer: Mindtel. If you are a results-oriented operations leader with deep Shopify and fulfilment experience in FMCG or ecommerce, apply to lead scalable, customer-first operations and drive measurable cost and delivery improvements. Skills: customer,power bi,sql,operations,management,shopify,fmcg,d2c

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