▷ Apply in 3 Minutes Solutions Service Delivery Manager, Gtech Ads

Note By applying to this position you will have an opportunity to share your preferred working location from the following Hyderabad Telangana India Gurugram Haryana India Minimum qualifications Bachelor s degree in Business Logistics Operations Engineering a related field or equivalent practical experience 5 years of experience managing warehousing and supply chain operations 5 years of experience working with supervising and managing third party logistics relationships Preferred qualifications Experience managing vendor operations and working with globally managed service providers Experience with business or operations in advising customers on product activation and optimization Experience in Digital Marketing SEM Google Ads Optimization across Search and Shopping Experience in data and insights understanding customer needs and working with data to identify trends and then develop solutions Knowledge of SQL Excellent problem-solving and critical thinking skills with the ability to apply project management tools About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack We help our customers get the most out of our Ad and Publisher products and guide them when they need help We provide a range of services from enabling better self help and in-product support to providing better support through interactions setting up accounts and implementing ad campaigns and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide Based on the evolving needs of our ads customers we partner with Sales Product and Engineering teams within Google to develop better solutions tools and services to improve our products and enhance our client experience As a cross-functional and global team we ensure our customers get the best return on investment with Google and we remain a trusted partner Google Ads is helping power the open internet with the best technology that connects and creates value for people publishers advertisers and Google We re made up of multiple teams building Google s Advertising products including search display shopping travel and video advertising as well as analytics Our teams create trusted experiences between people and businesses with useful ads We help grow businesses of all sizes from small businesses to large brands to YouTube creators with effective advertiser tools that deliver measurable results We also enable Google to engage with customers at scale Responsibilities Lead Ads customer operations to help advertisers with product recommendations and optimization Drive business enablement across products and Google Ads business Leverage engineering skills to scale existing tech solutions into globally scaled solutions that can be supported by vendors and servicing thousands of customers Own tech solution life cycle to launch with vendors manage maintenance bugs and feature requests as well as deprecation for a portfolio of scaled solutions Drive exceptional operations with our vendor partners Inspire our service provider teams to exceed expectations and create excellent customer experiences Manage service design for a workflow Maintain global consistency Ensure processes are updated well-documented with training materials Lead vendor selection forecasting resource and budget planning for vendor operations Communicate clear requirements goals and feedback to vendor partners Google is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also and If you have a disability or special need that requires accommodation please let us know by completing our