Program Manager
3 weeks ago
Job Description - Report, monitor and continually impact improvement in the Affluent Clients Service parameters and the delivery of client Experience so that Affluent Banking becomes a benchmark in Customer Service for premium banking customers in the industry. - Planning, executing, and overseeing key service improvement initiatives that enhance customer experience and operational efficiency. - Cross-functional co-ordination, performance tracking, process optimization and driving change to meet service goal. - Manage performance of the Service team to improve the quality and handling of customer service interactions across defined KPI metrics Responsibilities: - Track, report, analyze and drive Affluent service team on key performance indicators (KPIs). - Ensure that through the year the strategic and tactical interventions on customer experience journeys and service processes lead to achieving the customer loyalty benchmarks set for the business by way of NPS scores / Mystery Shopping. - Drive reduction of complaints incidences and improvement in Request and Complaint TATs for Affluent clients - Drive the SRM team to add quality NTBs from penetrating client family accounts and quality referrals for CASA / FD growth. Monitor and manage complaints / requests within defined TATS for Affluent clients. - Coordinating with different stakeholders / departments in the Bank, managing escalations and improving delivery processes to ensure superior client experience. - Drive Digital adoption and migration of clients to NBD channels. - Ensure Affluent clients KYC requirements are fulfilled by the on-ground teams and no accounts go into freeze status due to Re-KYC non-compliance. - Own and drive the Virtual Service Manager (VSM) model. - Liaison with the VSM team to deliver on the key business matrix through VSM team in partnership with leader's from VSM team
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Program Manager
4 weeks ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Min Experience: 5 years Location: Gurugram JobType: full-time We are seeking a highly driven and detail-oriented Program Manager with 5–10 years of experience to lead, manage, and scale multi-functional programs across the organization. The ideal candidate will have a strong foundation in program management,...
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Program Manager
3 weeks ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Min Experience: 5 years Location: Gurugram JobType: full-time We are seeking a highly driven and detail-oriented Program Manager with 5–10 years of experience to lead, manage, and scale multi-functional programs across the organization. The ideal candidate will have a strong foundation in program management,...
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Program Manager
3 weeks ago
Gurugram, India AuthBridge Full timeWe are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager...
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Program Manager
3 weeks ago
Gurugram, India AuthBridge Full timeWe are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager...
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Program Manager
3 weeks ago
Gurugram, India AuthBridge Full timeWe are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager...
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Program Manager
3 weeks ago
Gurugram, India AuthBridge Full timeWe are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager...
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Program Manager
3 weeks ago
Gurugram, India AuthBridge Full timeWe are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager...
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Program Manager
3 weeks ago
Gurugram, India AuthBridge Full timeWe are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager...
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Program Manager
5 days ago
gurugram, India questW Full timeThis role is a full time role with our client - a global finance captive arm of automobile manufacturer.Summary -This role involves a blend of strategic planning, product development, sales support, and Cross functional coordination.Key responsibilities include:- Strategic Planning: Defining the program vision and goals (e.g.increasing market share for...
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Program Manager
3 weeks ago
Gurugram, India Altera Institute Full timeProgram Manager - Altera Institute | Work from Office | GurugramAltera Institute is looking for a Program Manager for its Post Graduate Program in Applied Marketing offers its flagship 1-year in- campus business specialist program ed at building the next generation of marketeers equipped with industry-relevant skills essential in today’s digital age.The...
