Consultant

3 weeks ago

Surat, India Mycityband Full time

Job Description

We are seeking an experienced Consultant to handle inbound calls from UK-based customers. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to provide effective solutions to ensure high customer satisfaction.

Key Responsibilities

- Handle inbound calls from UK-based customers professionally and efficiently.
- Assist customers by providing appropriate solutions to their queries.
- Ensure customer satisfaction through effective communication and problem resolution.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to address customer concerns promptly.

Required Skills & Qualifications

- Education: Graduate (any discipline).
- Experience: 58 years in customer service or consultancy roles.
- Excellent English communication skills (USA accent preferable).
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple customer interactions effectively.

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