Quality Control Specialist

4 weeks ago


Bengaluru, India Pinkerton Full time

Job Description

Responsibilities

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Monitor and evaluate customer service interactions to ensure compliance with the client's quality standards and guidelines.
- Identify areas for improvement in customer service processes and work collaboratively with teams to implement enhancements.
- Analyse quality metrics and performance data to identify trends, issues, and opportunities for improvement.
- Provide feedback and training to Customer Service Associates to enhance performance and adherence to quality standards.
- Prepare detailed reports on quality findings and present to management while offering insights and recommendations.
- Ensure all customer service activities comply with company policies, procedures, and regulatory requirements.
- Work closely with cross-functional teams to align quality initiatives with broader business goals.
- Maintain high standards of customer service within APAC team by ensuring consistent delivery of excellent customer experiences through effective quality control measures.
- All other duties, as assigned.

Qualifications

Bachelor's degree or equivalent experience in a related field with previous service in quality control or assurance roles, preferably within a customer service environment and experience managing security systems, risk assessments, incident management, and regulatory compliance.

- Previous APAC region and/or global customer service work environment knowledge, preferred.
- Knowledge of corporate security systems and processes.
- Able to apply quality assurance tools and methodologies to ensure the safety, security, and efficiency of our physical security operations.
- Client orientated and results driven.
- Attentive to detail and accuracy.
- Computer skills; Microsoft Office, Lenel, Tableau, security-focused PSIMs and industry standard technical applications.



  • Bengaluru, Karnataka, India ABB Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Production ManagerWhat We...


  • Bengaluru, Karnataka, India ABB Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    W ABB pomagamy przemysłowi wyprzedzać konkurencję – dzięki większej wydajności i czystszym procesom. Postęp jest podstawą – dla Ciebie, Twojego zespołu i całego świata. Jako światowy lider rynku zapewnimy Ci wszystko, czego potrzebujesz, aby osiągnąć sukces. Nie zawsze będzie to łatwe, ponieważ rozwój wymaga determinacji. Jednak w ABB...


  • Bengaluru, Karnataka, India Deluxe Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JobQuality Control SpecialistDescriptionPosition SummaryPerforming QC checks on a regular basis on various file types and ensuring our subtitles align with industry and Deluxe standards and client requirements in regards with timing, formatting, and language guidelines along with ensuring on time delivery while maintaining an average quality record of 99.7%....

  • Quality Specialist

    5 days ago


    Bengaluru, Karnataka, India IMMACULATE 3D Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionImmaculate 3D is a leading 3D printing service provider offering a broad range of services, from 3D printing to product design. Based on a commitment to top-notch quality, we utilize the latest technology and equipment to deliver exceptional results. Our team consists of highly skilled experts ready to provide support and guidance,...

  • Quality Control

    2 weeks ago


    HSR Layout, Bengaluru, Karnataka, India Book water pvt Ltd Full time

    Job Overview: As a Quality Control Specialist at Book Water Tech Pvt Ltd, you will be responsible for ensuring the highest standards of product quality and adherence to regulatory requirements in the water supply production process. This role involves conducting thorough inspections, implementing quality control measures, and collaborating with...


  • Bengaluru, Karnataka, India Deluxe Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    JobQuality Control SpecialistDescriptionAbout the Company As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content...


  • Bengaluru, India Raft Consulting Services Full time

    The QA/QC Specialist in the pharmaceutical industry plays a crucial role in ensuring the quality and compliance of pharmaceutical products through the implementation and management of robust quality assurance and quality control processes. The individual will work closely with cross-functional teams to maintain regulatory compliance and uphold the highest...


  • Bengaluru, Karnataka, India ABB GLOBAL INDUSTRIES AND SERVICES LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Quality Engineering Specialist. Located in Bengaluru, the Quality Engineering Specialist will be responsible for overseeing quality assurance and control, analyzing and resolving quality issues, and ensuring compliance with industry standards. Day-to-day tasks include implementing quality engineering...


  • Bengaluru, India MUFG Full time

    About Us:MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the...


  • Bengaluru, India LifeStyles Healthcare Full time

    Job DescriptionPosition: Junior Executive – Quality Assurance Position Reports to: Senior Manager - QualityDepartment: Quality Location: Jigain, Bangalore, IndiaQualification: B.Sc or M.ScExperience: 5 years to 7 yearsJob Responsibilities:Ensure no injuries at workplace, Follow Safety, Health and Environmental procedures such as safe work practice, IS0...