Customer Success Manager
2 weeks ago
About the RoleAs a Customer Success Manager at Loop you will play a key role in driving customer goals revenue expansion and product utilisation by ensuring the activation engagement success retention and growth of Loop s key enterprise or mid-market clients This role is focused on high-impact high-value activities in all aspects of business development and retention What you would do Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features interventions and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client discovering new opportunities to work together for mutual benefits Increase renewal rates drive adoption and consumption improve customer satisfaction and work with our customers to generate new business upsell and cross-sell Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop identify new features Serve as the internal voice of the customer and advocate for our client s needs services support product management executive alignment Be extremely process-driven and document notes MoMs RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption close renewal upsell and cross-sell opportunities within assigned client accounts in partnership with the sales team Identify opportunities for customer references testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Prior experience working at a B2B SaaS or online services company preferred Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach mentor and develop individual contributors Naturally curious with excellent critical-thinking skills Loop Health
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Customer Success Manager
4 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that values the contributions of each employee. Our commitment to fostering a sense of belonging and attracting top talent is key to our success. As technology and society evolve, we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.Hexnode,...
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Customer Success Manager
3 weeks ago
Chennai, Tamil Nadu, India ProManage Full timeCustomer Success Manager – Pro-Manage:About Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global...
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Customer Success Manager
3 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that values the contributions of each employee. Our commitment to fostering a sense of belonging and attracting top talent is key to our success. As technology and society evolve, we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.Hexnode,...
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Customer Success Manager
4 weeks ago
Chennai, Tamil Nadu, India ProManage Full timeCustomer Success Manager – Pro-Manage:About Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global...
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Manager - Customer Success
3 weeks ago
Chennai, Tamil Nadu, India Sulekha Full timeAbout Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed toserve multi-location enterprise clients increase, manage and measure digital engagementopportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...
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Manager - Customer Success
4 weeks ago
Chennai, Tamil Nadu, India Sulekha Full timeAbout Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed toserve multi-location enterprise clients increase, manage and measure digital engagementopportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...
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Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India GoIntegra facility management Full timeCustomer Success Manager - Job Describtion 1. All CRM's to dotted line to Customer success manager 2. All CRM's to be in teams 3. Training to all CRMs once a month 4. CSM to own command center number 5. Responsible to send standby if required 6. Audit tickets closure quality and counts 7. Audit customer feedback randomly 8. Expert in adda, mygate,...
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Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India GoIntegra facility management Full timeJob DescriptionCustomer Success Manager - Job Describtion 1. All CRM's to dotted line to Customer success manager 2. All CRM's to be in teams 3. Training to all CRMs once a month 4. CSM to own command center number 5. Responsible to send standby if required 6. Audit tickets closure quality and counts 7. Audit customer feedback randomly 8. Expert...
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Customer Success Manager
4 weeks ago
Chennai, Tamil Nadu, India Disprz Full timeJob DescriptionJob Description: We are seeking a dedicated and experienced Customer Success Manager to join our team. This role is pivotal in ensuring our clients achieve their desired outcomes using Disprz&aposs platform. The ideal candidate will possess a consultative approach, strong problem-solving skills, and the ability to foster collaborative...
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Customer Success
2 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout Mitsogo Mitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a...
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Customer Success
10 hours ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...
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Customer Support Executive
2 weeks ago
Chennai, Tamil Nadu, India GST Manager Full timeJob Description: Customer Support Executive Job Location: Chennai (Hybrid) Working Days: Monday - Friday Working Hours: 09:30 AM – 06:30 PM IST (flexibility required for client support) Languages: Tamil/English (mandatory), Hindi (preferred) About us: GST Manager is a leading tax consulting company (www.gstmanager.com) providing tax solutions to...
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Customer Support Executive
2 weeks ago
Chennai, Tamil Nadu, India GST Manager Full timeJob Description: Customer Support ExecutiveJob Location:Chennai (Hybrid)Working Days:Monday - FridayWorking Hours:09:30 AM – 06:30 PM IST (flexibility required for client support)Languages:Tamil/English (mandatory), Hindi (preferred)About us:GST Manager is a leading tax consulting company ( providing tax solutions to clients on a PAN India basis. As a...
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Customer Success
3 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...
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Customer Success
2 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout Mitsogo Mitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a...
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Customer Success Manager
3 weeks ago
Chennai, Tamil Nadu, India YourTribe Full timeJob DescriptionWe are looking for Customer Success professionals to join our world-class customer engagement teamRoles and ResponsibilitiesDevelop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.Cultivate strong relationships with key...
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Customer Success Manager
3 weeks ago
Chennai, Tamil Nadu, India YourTribe Full timeJob DescriptionWe are looking for Customer Success professionals to join our world-class customer engagement teamRoles and ResponsibilitiesDevelop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.Cultivate strong relationships with key...
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Customer Success Manager
4 days ago
Chennai, Tamil Nadu, India YourTribe Full timeJob DescriptionWe are looking for Customer Success professionals to join our world-class customer engagement teamRoles and ResponsibilitiesDevelop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.Cultivate strong relationships with key...
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Mitsogo - Manager - Customer Success
3 weeks ago
Chennai, Tamil Nadu, India Mitsogo Technologies Full timeAbout Mitsogo : Hexnode. Mitsogo is a global organization that values the contributions of each employee. Our commitment to fostering a sense of belonging and attracting top talent is key to our success. As technology and society evolve, we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.....
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Mitsogo - Manager - Customer Success
4 weeks ago
Chennai, Tamil Nadu, India Mitsogo Technologies Full timeAbout Mitsogo : Hexnode. Mitsogo is a global organization that values the contributions of each employee. Our commitment to fostering a sense of belonging and attracting top talent is key to our success. As technology and society evolve, we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.....
