Urgent Team Lead, Inspections

2 weeks ago

Bengaluru, Karnataka, India Altisource Business Solutions Private Limited Full time
Job Description

Job Description

Lead and manage a team of associates to achieve key objectives:

- Oversee the Recruiting, Expediting, Video Inspection, and Quality Control (QC) queues of the Inspection team, ensuring adherence to SLAs and quality standards.
- Track team performance metrics, using data-driven insights to improve operational efficiency, enhance inspection quality, and reduce turnaround times.
- Assign inspection tasks and prioritize work based on workload and deadlines.
- Collaborate with cross-functional teams across locations to resolve issues or challenges during the inspection process.
- Communicate effectively with internal and external clients to ensure smooth workflow in the inspection department.
- Serve as the subject matter expert and act as the communication link between staff members and customers as needed.
- Address and resolve inspection-related issues or escalations promptly.
- Monitor daily production reports to ensure the team meets both production and quality targets.
- Provide leadership and guidance to foster a positive and productive work environment.
- Manage multiple projects simultaneously, consistently meeting deadlines and delivering high-quality results within set timeframes.
- Analyze datasets to extract meaningful insights and make informed decisions.
- Perform staffing data analysis to ensure adequate staffing levels to handle expected volumes.
- Take on additional duties as required.

Qualifications

- Bachelor's Degree preferred.
- Minimum of 3 years of experience in team management within a related field.
- Strong managerial, organizational, and leadership skills.
- Excellent analytical, communication, and interpersonal skills.
- Proficient in Microsoft Office Suite or similar software.
- Detail-oriented with a focus on compliance with SOPs.
- Open to continuous learning and professional development.

Additional Information

Prosperity

- Competitive salary based on your experience and skills - we believe the top talent deserves the top rupee
- Bonus Potential - if you go above and beyond, you should be rewarded

Good Health

- Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
- Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks)

Happiness

- 10 paid holidays, plus 26 paid days off per year
- Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
- Opportunities to join our community service initiatives, including Habitat for Humanity

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