Senior Associate.crm-retail Credit Process

4 weeks ago

Bangalore Karnataka, India Mashreq Bank Full time

Job Category NES Job Group Conduct process procedure and policy review of Credit Initiation Compliance Unit covering all RBG Credit products for Mashreq with a view to ensure existing stipulated standards are being adhered to and that these adequately address all underlying operational credit structural and customer impact risks 1 Validation of critical errors process errors and document errors 2 Perform regular process quality checks as per frequency sampling strategy provide feedback to reduce errors 3 Ensuring actionable on critical errors Recommend and ensure implementation of corrective action plans to continuously improve Timely maintenance of daily MIs while ensuring data accuracy and integrity D Responsibilities Review of credit processes and adherence to policy Ensure process reviews are conducted at agreed frequency as per calendar to ensure Satisfactory audit rating Establish cordial working relationships with relevant internal customers to understand roles and develop mutual understanding in order to facilitate communication and their acceptance on the review findings Adherence to operational risk key indicators Adherence to established SLAs for critical processes where there is Unit dependency Perform independent data analysis to identify instances of application fraud Timely action on confirmed fraud cases such as negative listing card blocking and MIS updation Perform UAT testing for any system-related changes pertaining to Vigilance activities Qualifications At least 2 to 3 years in any Retail Credit discipline Comprehensive knowledge of all Host systems other operating systems in the bank Intermediate working knowledge of Microsoft Office applications such as Excel Word and Powerpoint Good verbal written business skills About Us The leading financial institution in MENA While more than half a century old we proudly think like a challenger startup and innovator in banking and finance powered by a diverse and dynamic team who put customers first Together we pioneer key innovations and developments in banking and financial services Our mandate To help customers find their way to Rise Every Day partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success Delivering superior service to clients by leading with innovation treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value We actively contribute to the community through responsible banking in our mission to inspire more people to Rise

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