15h Left) Technical Support Delivery Analyst

Your work days are brighter here At Workday it all began with a conversation over breakfast When our founders met at a sunny California diner they came up with an idea to revolutionize the enterprise software market And when we began to rise one thing that really set us apart was our culture A culture which was driven by our value of putting our people first And ever since the happiness development and contribution of every Workmate is central to who we are Our Workmates believe a healthy employee-centric collaborative culture is the essential mix of ingredients for success in business Thats why we look after our people communities and the planet while still being profitable Feel encouraged to shine however that manifests you dont need to hide who you are You can feel the energy and the passion it s what makes us unique Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here About the Team This is not just another customer service role We are financials experts Workdays Financials and Spend domains have a broad range of high-demand products each packed with its own set of forward-thinking features to ensure our customers meet their everyday requirements From Expenses to Business Assets Procurement to Financial Accounting and much more we are there to support our customers in all their financial needs However we do not stop there Behind every extraordinary product is an outstanding team Our financials experts dont just deliver customer service we deliver the Workday experience At Workday both Employee and Customer happiness is fundamental About the RoleAbout the RoleTechnical Delivery Support Analyst Job Profile Revenue Mangement Support Analyst Specialist Job Title We work with a mixture of customer use cases as we cover multiple financial modules globally Success in this role relies on determining where to take action and who to involve to get the best and most time efficient outcomes Balancing multiple issues with competing priorities will become second nature No two days are the same so if you are looking for a fast paced collaborative role where you will be persistently challenged while growing learning and developing this is a phenomenal fit What would you do all dayHandle a queue of financial support cases prioritizing issues based on severity and customer impactWork through exciting problems motivate change and implement solutionsHandle time critical issuesBuild solid relationships with our customersCollaborate with Product Managers QA and Development to determine solutions or workaroundsBalance ownership of existing case load while troubleshooting newly discovered issuesMaintain your knowledge of new functionality and compliance changesMaintain certifications and training as required for the roleGet involved with initiatives councils and projects that inspire your passion in supportUse your energy drive and resourcefulness to encourage mentor and coach others throughout the companyParticipate in rostered shifts as part of our 24 7 Global Support shifts Support Around the World Key Responsibilities Understand and support our customers in the following areas Customer ManagementConfigure Price QuoteRevenue Project BillingFinancial Reporting Accounts Receivable Document Management OCR Machine Learning Email Ingestion Projects Capital Grants AwardsDelivered IntegrationsAbout YouBasic Qualifications3 years of experience with SaaS Financial Enterprise software eg SaaS Oracle SAP Netsuite Zuora Infor Taleo onsite ERP Peoplesoft Kronos Cornerstone or a similar application in a support implementation or consulting environmentConfident communicator verbally and in writing who collaborates with business users and peers at all levels and varying technical abilitiesOther QualificationsA strong level of familiarity with financial terminology and business processes relevant to the roleBachelor s degree in Finance Accounting or related field or equivalent work experienceExperience building internal and or external facing documentation KCS experience a plus An understanding of web service integrations that use SOAP WSDL XML is an advantage Willing to work in 11AM to 8PM or 8AM to 5PM shift and operate in flex mode Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans Our Approach to Flexible WorkWith Flex Work were combining the best of both worlds in-person time and remote Our approach enables our teams to deepen connections maintain a strong community and do their best work We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half 50 of our time each quarter in the office or in the field with our customers prospects and partners depending on role This means you ll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process