Area Collection Manager-Housing Loan

3 days ago

Madurai, India Skillventory Full time

Job Description

Role & Responsibilities

- Strategy & Planning: Develop and implement effective collection strategies for Home Loans and Loan Against Property (LAP), with a focus on improving resolution rates and recovery of NPAs.
- Team Management: Lead, mentor, and manage a team of collection agents and executives to consistently achieve daily and monthly collection targets.
- Performance Monitoring: Track and analyze team performance, ensuring adherence to daily run rates, productivity benchmarks, and call quality standards.
- Account Management: Identify delinquent and NPA accounts; negotiate repayment plans with borrowers and design optimal recovery solutions.
- Legal & Compliance: Collaborate with the legal team for recovery actions while ensuring strict compliance with internal policies and financial regulations.
- Reporting: Prepare, analyze, and present periodic reports on collection performance, risk assessments, and outcomes of recovery strategies.

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