Client Servicing Manager

1 week ago

Mumbai, Maharashtra, India Zero Design Studio Full time
Job Description

Job Summary:

You will be responsible for managing and nurturing client relationships throughout the event planning and execution process. The role requires effective communication, project management, problem-solving skills, and a strong understanding of event operations. You will act as a liaison between the client and internal teams, ensuring successful event delivery that meets or exceeds client expectations.

Key Responsibilities:

Client Relationship Management:

- Serve as the primary point of contact for clients throughout the event lifecycle.
- Understand and anticipate client needs and expectations to deliver personalized solutions.
- Build and maintain strong relationships with clients to ensure repeat business and referrals.
- Schedule and attend client meetings, presentations, and site visits.

Project and Event Management:

- Responsible for creating elevating presentations according to the client brief.
- Work with internal teams (conceptualisers, designers, operations, production etc.) to execute events that align with the clients vision and goals.
- Oversee the development of event proposals, timelines, and budgets.
- Ensure all event elements are delivered on time and within budget.
- Coordinate with external vendors, suppliers, and partners to secure services and products required for events.

Client Communication and Reporting:

- Regularly update clients on event progress, changes, and key milestones.
- Manage client expectations, troubleshoot issues, and provide quick solutions to problems that arise before or during the event.

Budget Management:

- Monitor financial performance, including tracking expenses and managing cost-effective solutions.

Team Collaboration:

- Collaborate with CS team, designers, production and other internal departments to ensure all client requirements are addressed.
- Provide feedback to internal teams based on client inputs to improve services and offerings.

Skills and Qualifications:

- Proven experience (4-8 years) in client servicing or account management, ideally within the event industry.
- Strong understanding of event management, from planning to execution.
- Excellent communication and interpersonal skills with the ability to manage multiple clients and projects simultaneously.
- Ability to work under pressure and meet tight deadlines.
- Problem-solving skills with a proactive and detail-oriented approach.

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